Thread: Bloody Telstra

Originally Posted by grey_ghost

I livve 71km by road, 53km by the crow from the Melbourne CBD.

We are on ADSL (download speeds of 4 and upload speeds of .7)

We get one bar 3G signal

NBN sent me a letter in April saying “NBN is due by June 30” - so I eagerly signed up.

In theory it will be FTTN.

Anyway - a week after signing up, I get another letter “Thanks for signing up, oh and your NBN is now due on December 31st”

Working from home due to Covid - myself and SWMBO is a major struggle due to bandwidth.

My boss doesn’t understand when I say “sorry I can’t do Zoom or any VC”

Anyway - the NBN is a National disgrace...

Rant over.

I know how you feel. I live at Maleny, overlooking the Sunshine Coast with 300,000 people, with a crappy mobile signal, quite a good ADSL and the best the NBN can offer is satellite. Seriously?

Originally Posted by V8Ian

Paul's looks a lot more fun.

Attachment 162581

That’s the spirit !

imagine if all the flat roofs in Doomagee possessed one each .....what an attraction , would beat any red light district.

could pretend ride all day , perhaps better than your avatar Ian.😻

I had more trouble with Telstra the other day, failed to send me my account & I didn 't realize untill 3 days after due date . I found out how much & payed straight away . When they sent my receipt they informed me there would be a $15 late payment fee. So I contacted them to explain & get the fee removed , they came back & said I was not intitled as I had already had a late payment fee cancled once this year which was the same reason , them not emailing me my account. I have now marked my calendar to pay phone account on the 15th of every month.

You could get a solicitor to write a letter saying that you contest the validity of the late payment fee and won't be paying it and see what happens. Of course, the solicitor would cost more than $15, but the princple of holding them to account is important. Know any tame solicitors?

I was just reading on the news Telstra is going to stop sending out accounts & only take payment by direct debit & if you don't like it you can close your account. I tried this once with Telstra , never again , they started taking a full months payment out of our account every week until I received my bank statement & got it stopped. Then they would not refund a lump sum opting to charging me half the months account until the refund was 0.

Originally Posted by 1950landy

I was just reading on the news Telstra is going to stop sending out accounts & only take payment by direct debit & if you don't like it you can close your account. I tried this once with Telstra , never again , they started taking a full months payment out of our account every week until I received my bank statement & got it stopped. Then they would not refund a lump sum opting to charging me half the months account until the refund was 0.

I’ll stop using them if that’s the case then, I don’t have any direct debits - too many stuff ups over the years with too many companies.

Originally Posted by Homestar

I’ll stop using them if that’s the case then, I don’t have any direct debits - too many stuff ups over the years with too many companies.

That is a good reason to dump them imho.

We don't have any physical Connection with them now. BB is through NBN via our ISP Internode, Mobiles are through Do Do (SingTel) @ $5 per month unlimited Calls & SMS in OZ.

I understand they use OPTUS Towers & Bases. Direct Debits are monthly & have had no dramas with that up to now & these are as regular as clockwork..

"Land line" (VOIP) uses ISP via Wireless BB & we need to make 1 call per month to keep that registered.

Most calls are via Mobiles.


Don't need Data. Coverage can be a tad variable some days, & that can vary with what I-phone we use but nothing has been that urgent that it can't wait until we get down the road a bit & we can still make SOS calls if necessary.

Ages ago we tried Telsra's Mobile plan (on their recommendation ) to save us money, but as we didn't use a lot of mobile calls because they were quite expensive we didn't save any dosh, & they certainly know how to charge like Wounded Bulls alright..


Just sayin'.

Originally Posted by DiscoMick

You could get a solicitor to write a letter saying that you contest the validity of the late payment fee and won't be paying it and see what happens. Of course, the solicitor would cost more than $15, but the princple of holding them to account is important. Know any tame solicitors?

Originally Posted by 1950landy

I had more trouble with Telstra the other day, failed to send me my account & I didn 't realize untill 3 days after due date . I found out how much & payed straight away . When they sent my receipt they informed me there would be a $15 late payment fee. So I contacted them to explain & get the fee removed , they came back & said I was not intitled as I had already had a late payment fee cancled once this year which was the same reason , them not emailing me my account. I have now marked my calendar to pay phone account on the 15th of every month.

Don't spend money on a lawyer take them to the TIO The Telecommunications Industry Ombudsman (google.com)