Thread: You Have To Love Customer Service

Originally Posted by DoubleChevron

The long established towbar builders in Australia would be well aware of the towing capacity (eg: hayman reece). they will have been building towbars for it since the day it was first sold in australia!

HR:
hanks for your email.
I'm sorry to hear you've not had any luck with Toyota, unfortuantely I do not have the towing specifications of your vehicle. I can only advise what the towbar is rated at (3500kg), as we tend to rate our towbars higher than the capacity of the vehicle.

Originally Posted by Saitch

HR:
hanks for your email.
I'm sorry to hear you've not had any luck with Toyota, unfortuantely I do not have the towing specifications of your vehicle. I can only advise what the towbar is rated at (3500kg), as we tend to rate our towbars higher than the capacity of the vehicle.

Cut a bit of the first, and the last sentence off and print the rest to keep in the glovebox. If the boys in blue pull you over just give them that. I can't see them having any more information than the muppets at Toyota. "Hayman Reese says it's rated at 3500kg".

According to CarsGuide:
"The towing capacity of the 1993 Toyota Land Cruiser supports up to 3500kg". They provide a table of variants and towing capacities here:
1993 Toyota Land Cruiser Towing Capacity | CarsGuide

Having thought about it, I thought pretty much all real Landcruisers were 3500. It was only the "Landcruiser" playdoughs that were limited.

Originally Posted by DieselLSE

According to CarsGuide:
"The towing capacity of the 1993 Toyota Land Cruiser supports up to 3500kg". They provide a table of variants and towing capacities here:
1993 Toyota Land Cruiser Towing Capacity | CarsGuide

This is my issue. I have other info (which I can't find ATM) that states otherwise. I do remember it said that a 1996 tilly's ball weight was 250kg.


Edit: From Google. So, is it rated at 3500kg, with a 250kg ball weight, or what? Sooo confusing! What compounds things is that the increase to 350kg was made to the same vehicle! My main worry is insurance. If anyone can fudge the facts, it's them.

For a 1996 Land Cruiser 80 Series:

• Earlier 1996 Models (Pre-October): The manufacturer-specified ball weight was often around 250kg. [COLOR=#1F1F1F !important]
  

• Later 1996 Models (October onwards): The rating was increased to 350kg, corresponding to the 3500kg towing capacity. [COLOR=#1F1F1F !important]
  
  
  [/COLOR]

[/COLOR]
Key Considerations:

• Build Date is Crucial:
  The changeover to 350kg occurred in October 1996, so the exact build date of your vehicle is essential for determining the correct rating.

Originally Posted by RANDLOVER

I think under Australian Consumer Law is for a reasonable time and durability which seems to be 7 to 10 years although ,,, collects Porsches as he reckons they will always supply a part even if they have to custom make it........

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One of my sons bought a NEW car from 'The Middle Kingdom' and, barely a year old, cleaned up a small kangaroo. Long story short, insurance ended up. months later writing it off / paying him out. due to inability to source a few minor (?) 'body panels' & stuff around said impact site. Thus the spiral begins.... payout went to pay out his loan, then 'no wheels'. to a return to. "GO".... badly advised private purchase.... which is turning out to be lemon-coloured....more High Finance... =. more ill=advised costs... now behind where he started from... The start of that story I'm hearing more often now,

*Dual clutch needs $$$$$m. cannot get VITAL. $20 parts expedited 150km out of Perth....
===. Dad's Couriers up for 300km on Tuesday... for a postal envelope worth of gasket/O ring.

Originally Posted by superquag

One of my sons bought a NEW car from 'The Middle Kingdom' and, barely a year old, cleaned up a small kangaroo. Long story short, insurance ended up. months later writing it off / paying him out. due to inability to source a few minor (?) 'body panels' & stuff around said impact site. Thus the spiral begins.... payout went to pay out his loan, then 'no wheels'. to a return to. "GO".... badly advised private purchase.... which is turning out to be lemon-coloured....more High Finance... =. more ill=advised costs... now behind where he started from... The start of that story I'm hearing more often now,

*Dual clutch needs $$$$$m. cannot get VITAL. $20 parts expedited 150km out of Perth....
===. Dad's Couriers up for 300km on Tuesday... for a postal envelope worth of gasket/O ring.

I don't think the rules specify where the parts must be... That's why we all loved Mario. He'd get you bits anywhere. RIP, mate.

Originally Posted by RANDLOVER

I know of a guy who collects Porsches as he reckons they will always supply a part even if they have to custom make it....Porsche is building new parts for 50 year-old cars | CarExpert

Pity LR, or Ford I guess, don't take that attitude with the TDV6. After all, a D4 with all the bling wasn't that far south of some Porsches, price wise.