Thread: Telstra (and banks) -again

Originally Posted by cartm58

have you had telstra calling you at night saying they want you back they have a cheque with your name on it if you do agree to come back and use them as a home landline.

l've told each of the unfortunate callers l wouldnt go back to using telstra if they paid me for every call l made for the next 100 years. Thata s soon as my imate mobile plans runs out in August 2007 they are losing that as well.

When asked why l think that way l tell them the way they have annoyed me with their poor service and incompetence.

Despite repeated requests to be deleted from their call lists l get a phone call once week from telstra promising me my cheque lve noticed my answers are getting more profane and louder will they never learn not to call and annoy me

I recently got out of Telscum after 8 years (yes, must of had rocks in my head for sticking with them so long) and they forever harasses me about renewing plans even when I told them to go and get ****ed in those words exactly

Now with Vodafone on my mobile (don't have a landline). Much better deal and nearly $30 a month on avg better off

Trav

We have been fighting Telsra Bigpond since last August regarding ADSL access.

We connected with them and got the modem and all the day before we went to Alice springs so I didnt get to set it up.

When we got back I set it up to find that they didnt put in the set up user name and password.

Rang them and they told me they had sent it to our bigpond dialup account, I said thats good we dont have one. They said yes you do as you get one when you sign up so I asked how I could access it they said with your set up user name and pass word.......?Dumb ***es.

After getting that reset after having a 1 1/2 hr argument with some ground floor scumbag I got through to a tech who then reset and set about helping me set the whole thing up.

Waited the 24hrs and tried again and still nothing, tech came out and could log on on his test bed but not with our system, so they reset B codes on the line.

This opened another can of worms as the old codes werent removed properly and when they tried to reset them it wouldnt do it.

They manually reset the line and set new B codes and then still no go.

After being abused and told that I had set it up wrong or was using the wrong username etc etc and me abusing them and getting abused back I called the ombudsman.

Ombudsman contacted them and faxed them all my notes about what time call started and finished who I spoke to and what time etc etc what I was told to do all the user names passwords etc they rang me back while I was out on course and couldnt talk so I asked politly if she caould call me back in 5 and she said "you dont want to sort this out Im not going to bother" and hung up.

I called the ombudsman back...

Got a case worker who recond he sorted it out and offered me 5 months free access so I asked for it in writting that never came.

Noticed on this quaters bill the other day that we were being charged for ADSL access so I rang them and cancelled the whole thing where they told me that I would never be able to get ADSL connection through BP again, my reply was GOOD DISCONNECT ME.

Offered me another 3 months free and I said give me the whole 24 months and I will think about it but they said no so I said CANCEL THE SERVICE.

After 33 logged hours just on this ADSL problem and our line still cant support it.

I should have charged them.

It's the attitude of banks that annoys me.
When we sold our house about five years ago, we noticed that our balance hadn't changed even though the transaction was supposed to have been completed. When we contacted the bank, their response was that they could not have made a mistake, the transfer of funds had been done, so we must be wrong.
A day or two later, they found that they had taken the funds from the purchaser's account and instead of putting the funds in our account, they put them back in the purchaser's account. I think we got an apology, but their first reaction was that we were wrong.
I heard of an even worse example from a few years before that. A friend was paying particularly exhorbitant interest on some sort of business loan at the time some of us were paying 17% on our home loans. He was finding it a bit of a struggle (as most of us were) and contacted the bank a number of times, but they were unsympathetic.
Somehow he managed to transfer the loan to a local building society and when he contacted the bank to advise them, they asked what his new interest rate was. When he told them, they claimed they could match that. His response was, "Why didn't you offer to do that during the last couple of years when paying your interest rate was killing me?"
I had the same experience when I told the bank I was transferring to my credit union. I told them I was sick of the fees thay hit me with every time I was a few dollars overdrawn. They then offered to waive those fees. So why did they apply them in the first place?

It annoys me how long it can take the banks to 'process' things at times.

Last week I closed a savings account I had at HSBC and asked them to transfer it to my current account (also with HSBC). I was told this might take up to 7 working days to transfer the money. No explanation as to why.

When I transfered money into and out of the accounts from each other on the internet it happened immeidately.

I just wonder how banks make their profits eh?

I had a nasty incident with them a month or two back, telstra that is. We went into the Telstra shop in lithgow, who actually have great customer service, to upgrade my CDMA phone to the next G ones, free of charge they cancel your CDMA contract with no pay out fee and away you go. Anyway i pick the phone, sit down to do all the paperwork etc and the sales assistant brings up my account on the computer and it says i cant do it unless i pay over $200 to pay out a contract i had had for ages and not cancelled. After some ringing around the call centre (no they couldnt speak english, and yes the telstra shop people cop as much crap as we do when they try and ring) turns out in october last year i cancelled my contract and bought a new phone, must have been my twin cause it wasnt me. My phone broke so i bought a cheapy on ebay outright and swapped it onto the contract but this was well after october so that wasnt it. Now it turns out that i went into phone zone in bathurst, where i initially bought the phone, in octobe to swap to a higher contract cause the call costs were to high. They said no problem we can do that, instead of upgrading the contract she cancelled it and started a new one. In the mean time $20 a month has been added to my bill aswell as paying the new plan fee, i hadnt noticed becuase there was no real need to check the bill, i check them all now. After some arguing the nice non english speaking person on the other end of the line told the telstra shop woman that they would be willing to only half what i had to pay, so now i only had to pay $100, but i wouldnt be getting the $140 odd that i had paid for no reason over the previous 7 months. In the end i didnt get the phone, so i went home rather ****ed off cause this took over an hour.

When i get home i ring back and get someone who can speak english, and who actually is in Australia, and within 5 mins of talking to them the $200 debt has been removed and i have been refunded the money i paid every month as a cancellation fee. Now drive back into town to get the phone, eventually i get the phone and all is sorted.

I would tell you what they did to stacey but i dont have time to type all that. Matt

I got so annoyed with the phone companies, when we moved into our new house I decided to get a pre-paid home phone. Don't have internet at home so all is good.

I just purchase a recharge card every three months to top up my pre-paid account. I also use pre-paid on my mobile.

The best parts of this arrangement is that:

a) there are no monthly bills.
b) when telephone salesman come to your door it takes them a long time to understand that you don't have a phone bill to show them but you have a phone. They never understand and end up leaving the house very flustered and confused

My bank story is thus,got a loan about 10 years ago for 25K, a week after it was funded another 25K appears in my account. I rang them and told them they must have funded it twice,"No Sir, you must have already had that money in your account, which by the way is a lot to have in a savings account, would you like to speak to an advisor?"
"If I already had it why would I need to borrow it?"
Took 6 months of BS for them to take it back, plus I was constantly harrassed by their Financial Planning team, plus I got the interest.
I always wonder if I should have just shut up and kept it.

Originally Posted by crump

My bank story is thus,got a loan about 10 years ago for 25K, a week after it was funded another 25K appears in my account. I rang them and told them they must have funded it twice,"No Sir, you must have already had that money in your account, which by the way is a lot to have in a savings account, would you like to speak to an advisor?"
"If I already had it why would I need to borrow it?"
Took 6 months of BS for them to take it back, plus I was constantly harrassed by their Financial Planning team, plus I got the interest.
I always wonder if I should have just shut up and kept it.

mate of mine in the uk got a loan for i think $5k to buy second hand car , he put the payments in the account every month for 3 years but they never took them out, after 3 years he got a paid in full letter of them and then spent the money, lucky bugger!!
just been told by my bank it will take 2 weeks to order $1500 of sterling for the lads holiday, why does it take so long?? it is 2007 isnt it??