Thread: Dealer recomendations?

Originally Posted by Neil P

Get real Garry . What make you think anyone gives a damn.

I am sure the owner owner of the business will give a damn.

Originally Posted by roverrescue

If I truly did drive 700km for an appointment that was organised by a company who were tring to sell me something - and was then ignored.
I would be sending an invoice for the cost of my travel & time to that company.

S

Yes, it's tempting, but I know they would ignore it, and often "No Reply" is the Sternest Reply. I will of course delight in telling them after I have bought elsewhere.

Then that will be a first , in my experience .
It will read like this: " Punter had 90 mins , then I had another
punter , so moved on . Didn't appear to be ready to close".
No one will get a bollocking , and if the sales guy was you ,
you'd not be expecting/accepting one either .

It is interesting, there have been five buyers reporting good things about rural dealers, and not a single one saying good things about city dealers.

At this stage it seems I will go with Massaro or Blacklocks, Geelong is just a bit far away, but not impossible.

Thanks again,

Paul

Hi Wilbur,

I bought mine from Massaro (Bruce) in '09. 2nd hand with 100k on the clock. Very good to deal with and the vehicle was very well presented. I have not spoken to them since as I am far away but they impressed me at the time. They picked me up from the train and helped through temporary registration process so I get the vehicle back home.

Originally Posted by Wilbur

It is interesting, there have been five buyers reporting good things about rural dealers, and not a single one saying good things about city dealers.

At this stage it seems I will go with Massaro or Blacklocks, Geelong is just a bit far away, but not impossible.

Thanks again,

Paul

Paul,
I brought my Disco 3 & 4 from ULR Malvern and can only say good things about them.
Good luck with your search.
Cheers, Craig

Originally Posted by Wilbur

It is interesting, there have been five buyers reporting good things about rural dealers, and not a single one saying good things about city dealers.

I realise Parramatta might be west of Sydney but it's not exactly rural these days .

Originally Posted by Neil P

Then that will be a first , in my experience .
It will read like this: " Punter had 90 mins , then I had another
punter , so moved on . Didn't appear to be ready to close".
No one will get a bollocking , and if the sales guy was you ,
you'd not be expecting/accepting one either .

Good point Neil, but it wasn't a case of him mis-reading his mark. It went like this.....

I arrived for 11AM appointment, 'consultant' (Darren hereinafter) busy with client, would Sir please take this disco 4 for a drive and he will be free when you return.

Noon, Darren appears, "Ooohh, dear me, I will be just 2 minutes, need to check out this car".

Twenty minutes later, "Ahh, I am all yours, I need the keys for your trade so I can get it valued".

Twenty minutes later, "Great, I am all yours, please sit at this desk while I get you a coffee".

Twenty minutes later, "Sorry, how did you have your coffee again?"

Twenty minutes later, "Here is your coffee". Darren sits down, looks sadly at trade-in valuation, says "Ooohh, I am not happy with this, I will go and speak to the valuer".

We finish our coffee, I get bored and go looking for Darren. I find him in another office dealing with other clients. We walk.

If this is the service one gets while purchasing, what hope would there be with after-sales service?

Darren finally phoned me yesterday with a price, 5 days after the event. Brilliant! It was a good price, but not good enough.

And I agree, he wouldn't get a bollocking, because attitude starts at the top. If the staff act like this it is almost certainly a reflection on top management.

Cheers,

Paul