I can understand the frustration, but if you try to look at your issues pragmatically:
* A steering leak - fixed promptly
* A burst hose - luck of the draw, like a puncture - did you have a hose repair kit?
* A entertainment screen malfunction - not exactly fatal, but annoying
* A crankshaft sensor - okay, that shouldn't fail, but at least it was found and rectified. Perhaps 5 days is a bit long for the repair (I don't believe so, but some might) - you could argue for some sort of compensation on a rental.
* A faulty compressor - known issue (especially for early builds) so would need replacing at some point.
* A screw-up delivering your car to the dealers from Moreton Island.
I don't really see anything there that screams "unfit for purpose"? I would say the last point is the annoying issue, and seems to be a communications process error between LRA, the dealers and the recovery crew.
I certainly wouldn't call your car a dud, and wouldn't doubt taking it anywhere. Maybe you should come to our Brissie seminar
As for Roadside assist - yes there are limits and will be for any policy, one should always read the fine print!
Cheers,
Gordon
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						I would say they might exclude recovering the vehicle if it was on fire Gordon but you can't keep a straight face and say it is reasonable that they only come to assist where it's 2wd access ...
Cheers
I dont want to be inflammatory here, but how can LR keep stuffing up compressors. Ever since the P38A they have had compressors that have failed; D2, the same, D3 the same...surely by the D4 they could organise one that worked, but alas no. I get that vehicles can have problems, I really do, but why cant they just get compressors that work.
Cheers
But then again, would the fit for purchase under the ACL come in to play....I think that the LR should be fit to go 4wheel driving, and if not, LR should pick up the tab?
Brett.....
Hang on, perhaps a little reality check here .........
Do you know of any manufacturer or road-side assist organisation that offers towing (which is what was required for the OP) in 4WD situations?? Just exactly how are you proposing LRA do it - buy a couple of hundred 4WD tow trucks and scatter them around the country?
Even then, of course it's reasonable to restrict it to "areas accessible to 2WD vehicles only". How is someone supposed to recover Chris Hummer (for instance!) stuck in the middle of a rain-forest? If his Rangie is stuck, how do you expect a tow truck to reach it??
There are individual recovery operators that will go the extra mile (the boys that run RAC recovery along the Gibb River Rd for example), and all kudos to them, but no one can give you a guarantee in all terrains that they can even reach you, let alone tow you out.
Obviously, a limit has to be set somewhere if you're giving a blanket guarantee. The limit is being on a gazetted track, in an area accessible to a 2WD recovery vehicle. Anyone going beyond that who is not organised for the possibility of breaking down is being irresponsible (I should add that this is something I've been guilty of more than a few times!!)
Cheers,
Gordon
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