Thread: My D4's Reliability (or lack thereof)

Given you have a four year lease I would consider buying the extended Alliance Warranty for the final year or two if you are thinking of keeping it.

cheers,
Terry

Glad you are back up and running. Touch wood but we have had no problems with our D4 (April 2011 build).

Originally Posted by CaverD3

I would try another dealer. Compreessor failure would not stop it from starting. It does not sound like they are giving you any support with LR.

Hi CaverD3,

the fault that prevented it from starting was the crankshaft position sensor which as I understand is part of the main rear bearing assembly. The compressor failure occurred two days after the car was returned from having the sensor replaced.

cheers

Dean

I have found some information that may be useful for others who find themselves in a similar situation. (Note that I'm not a lawyer so don't rely on my summary below).

Depending on whether you purchased before 1 Jan 2011 your consumer rights are different. Before 1 Jan 2011, you are under the old warranties and guarantees regime of the Trade Practices Act. My understanding is that if they keep fixing it for you whilst under warranty, they meet their obligations.

If purchased after 1 Jan 2011 you are covered by Australian Consumer Law which gives additional consumer protections. From the ACCC website:

"If there is a major failure with the goods, you can:

reject the goods and get a refund
reject the goods and get an identical replacement, or one of similar value if reasonably available, or
keep the goods and get compensation for the drop in value caused by the problem.
You get to choose, not the supplier or manufacturer."

Also of interest is about warranties under the new ACL - from the ACCC website:

"Even after a voluntary or manufacturer’s warranty expires you may still be entitled to a repair, replacement or refund. This will depend on what you purchased and the nature of the problem."

For more info:

ACCC Website

Cars Guide - Lemon Laws Protect You

Looking at the Lemon Story in the second link, it would appear that I'm stuck. Note that Land Rover made it into example 2.

Dean

Bummer for you but good info, mate.
A friend of mine ended up at VCAT (dont know if/what the QLD version is?) over car warranty issues, so there are extreme options, but its a bridge burning exercise for sure.

It is outrageous that LR would not assist on Moreton Island - its hardly the ass end of the world. The beaches are designated roadways with speed limits. When I bought my D2 LR told me clearly that they would assist and if necessary recover the vehicle anywhere - including the islands on the beaches and dunes and muddy state forests etc...never needed that assistance though

If they sell a vehicle touted as the best offroader in the world they should support it off road...

Cheers

Originally Posted by ozscott

It is outrageous that LR would not assist on Moreton Island - its hardly the ass end of the world. The beaches are designated roadways with speed limits. When I bought my D2 LR told me clearly that they would assist and if necessary recover the vehicle anywhere - including the islands on the beaches and dunes and muddy state forests etc...never needed that assistance though

If they sell a vehicle touted as the best offroader in the world they should support it off road...

Cheers

I was of the understanding that Land Rover Assist is anywhere..... I think you may have got had..

Originally Posted by mervwho

I was of the understanding that Land Rover Assist is anywhere..... I think you may have got had..

I will second that about LR assist......it's every in Australia, no exceptions according to the dealer. I questioned them about the csr....not a problem, they will come and you will not pay for the recovery!

Brett....