Originally Posted by
Ljwilson1
I’ve had my 2016 Land Rover Discovery 4 for 18 months now, and unfortunately believe the purchase was floored, and I should have stuck by replacing my 22-year-old 80 series Toyota Land Cruiser with a 200 series. While I liked the idea of a British Marque, the decision was my mistake, as I didn’t do enough research.
I did consider waiting for your newer model, but judging by the delays, uncertainty and no indication price or options, my instincts said No, which proved correct.
I took delivery of my 2016 Discovery, which was a run out vehicle, in September 2016. In hindsight it lacked the options that I would now not accept for a modern vehicle. This is particularly the case with the GPS, which could not locate a street in Perth that had been gazetted more than five years earlier, and this is the market the vehicle was being sold into-very frustrating. Furthermore, where I live, I have totally given up on its reliability and nearly always use Google maps via Wi-Fi or my TOM TOM GO 5100 as the information is live and up to date. Furthermore, it doesn’t cost the earth, and it has lifetime maps for the whole world. (I appreciate there are updates now, but the hardware is hardly cutting edge, so lacking in any real usefulness)
I don’t wish to dwell on my lack of judgement but we have holidayed in Europe recent years, and hired a standard VW Passat, and a Renault Kadjar. Each of these vehicles had All the top end features, including GPS Data, which constantly let one know whether we were speeding, including adaptive cruise control, which should be basic tools. And these vehicles are less than half the price of the Discovery, so why is this? Do their profits need to so high or your overheads so owner us.
The Land Rover Discovery 2016 is a box on wheels, and the current vehicle looks like someone has set off a hand grenade and blown it out on all sides. But then the new local dealer in Bunbury said that you get used to it, and it grows on you.
With the 2016 model, these are some of the things that annoy me about it. Judging, I would say your most recent vehicles have similar issues, as LR doesn’t seem to learn the lessons well: -
· The tow bar cover is cheap and nasty, somewhat trashy plastic clips holding it on, which fall-off easily;
· The towing plug should be an external arrangement because of this fiddly cover plate as you need to get down under the vehicle to fix-it;
· No tread protection on the doorsills (In the interim, I have bought some on line, which are easy to fit)-another extra;
· Doors should be double sealed like the Toyota Land Cruiser, as the Discovery’s require more force to close, and are therefore quite unsophisticated when there is no need to be;
· Body Shape is terribly dated, and its replacement is disappointing (The VELAR/RR Sport are a much better shapes, and with diesel becoming persona non-grata, concentrating on hybrids is for LR is probably their best option);
· You could easily ditch the Discovery as I believe you have more than enough models and technology can be incorporated in these vehicles reducing your costs;
· The vehicle is way to heavy, even for a 2016 model;
· Wiper blades don’t lift off the glass back and front for easier cleaning like the Cruiser;
· Not much thought has gone into the registration plate fixing arrangements…if it doesn’t suit the UK number plate- don’t worry about, the Colonials and other recipients will just have to wear it! From this sought of thing, I really wonder why they sell into Australia, as the vehicle doesn’t seem to meet any of our expectations as LR has to much of a laisser-faire attitude and needs to lift their Game.
Inside the vehicle the following I don’t find satisfactory either: -
· The GPS doesn’t have a provision for live inputs for speed limits including traffic congestion and there is no way to alter this; The system is so basic, it is unbelievable;
· I am constantly catching my foot on the underside panel in the vicinity of the accelerator pedal, and I only have a size 9 foot;
· Furthermore, I am constantly knocking the flaps on the steering wheel when I do a U turn, which is annoying to reset;
· The screen for the radio is way to small in this day and age, and could have been improved long ago;
· No after-market coloured floor mats for the boot, which are the same as the upholstery that are easily available. In my case, beige, the hardest to match was the boot, which I was able to finally purchase on-line in the US;
· The dealer offered us mudflaps at $550, which I purchased for less than $100 on line, fitting myself. I have seen a number of ‘Discoveries’ without mudflaps as I imagine the owners similarly balked at such a rip-off for a couple of bits of plastic; this experience turned me off LR parts forever.
· Likewise, I purchased electric side steps, and extended roof rails, which would have saved me a lot over their inflated prices;
· Servicing, well that was another issue. LR Perth quoted me at least $760, when my local mechanic did it for $430, and he has a great reputation. There are No secrets that I see your pricing as predatory & it isn’t nearly 200K away.
· Furthermore, LR needs to grips with is servicing. I live in the second largest city in Western Australia. However, I have had to drive to Perth for servicing. Furthermore, I unable to use the online servicing website as there wasn’t any recognised garage in Bunbury when I spoke to your office. I since believe LR has just partnered with GM agent in Bunbury, but my experience with LR so far isn’t good, and I won’t be taking up the option. However, Australia suffers from a tyranny of distance from everywhere, so you need to be more flexible in the provision of Service.
· I would have liked heated seats, but unfortunately I would have to purchase a whole bunch of other stuff, which is next to useless in Australia. Why can’t you tailor vehicles for Australia? In the era of robotics, this task should not insurmountable?
· And why can’t the vehicles be up-graded with such things as Adaptive Cruise Control?... Or similar to other devices like TV’s with 4K and 5K adaptability, which should be part of your aim and culture?
· There is no small change compartment for the driver for parking, or is it that in this case technology has already done away with this? There is a silly little lid in the centre compartment, which looks like an after thought and prone to I don’t know what!
Basically, this an insight into part of my dissatisfaction, as I have never been so disappointed in any vehicle when I reflect on what is available these days, and am angry with myself. Furthermore, I could have said more about your customer service in Australia, but I have Bleated-on enough.
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), but I don't like the idea of buying the first of a new model, and at that point, prices/specs were unclear as well. But having said that, we prefer the look of the D4 over the D5. Its in our opinion, the smartest looking 4x4 on the market,,, still.
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