Thread: D5 Disaster

Originally Posted by Barraman

"Now up to 11000km with no issues."

Wow, that's amazing!

Bulletman

Originally Posted by 4bee

I guess it doesn't help the client if they have the Australian Distributorship by the 'nads.

Hi 4bee and I know from personal experience that you have that back to front.

LRA are not being held by their “nads”, they are the problem.

I paid $170,000 for a new Range Rover. This was my 6th new Land Rover, so you would think LRA would appreciate the long term loyalty.

They couldn’t give a damn.

Their business ethos was and still is ”If you don’t like the way they treat you as a customers, tuff, there are a million other suckers out there. And their warranty in Australia is nothing more than a sales gimmick.

My Range Rover was literally failing as I drove it out of the showroom.

I was spending money on it to fix problems within 24 hours of leaving the showroom.

I took it to a dealers when it was just 3 months old, because the phone system did not work and the front seats were being torn by the plastic cowling around the base of the seat because it had a razor sharp edge pressing against the leather.

The dealer first tells me the phone don’t work in my model RR and then LRA state the torn seats were caused by ware and tare and as such, not covered by the warranty.

For the full 3 years of the warranty, every time I put the heap of garbage in for services, I told them the air suspension does not work, and every time I picked up the RR, I was told is was now working fine.

After owning the heap for 5.5 years, I found the problem with the air suspension and fixed it with a 5 cent cable tie. Until I fixed it, it was impossible for it to work, even back in the factory. So they never at any time fixed it or even attempted to.

At one stage, there were so many problems with my RR that LR in the UK found out about it and asked LRA to fix my RR.

All LRA did was send me an e-mail virtually saying sorry you didn’t like your RR, but tuff luck, they were not going to do a thing about it.

The real sting came when I had had enough, gave up and went to sell the RR. At just 3 years old, because it had so many factory oriented problems, it could not pass a Road Worthy Inspection, so I couldn’t sell it.

That scum had sold me an UNROADWORTHY vehicle and the above problems are just the tip of the iceberg of all the problems I had with that garbage box.

Two different legal firms told me I had a legitimate case, but both stated I was looking at anything up to $100,000 in legal costs to get the case against LRA.

This was 10 years ago and nothing has changed.

When I sold my RR this year, while is still had lots of little issues, there was actually more working on it when I sold it than when I drove it out of the showroom and it had cost us close to $300,000 for a vehicle that was never able to be used as it was supposed to be.

Originally Posted by drivesafe

Hi 4bee and I know from personal experience that you have that back to front.

LRA are not being held by their “nads”, they are the problem.

I paid $170,000 for a new Range Rover. This was my 6th new Land Rover, so you would think LRA would appreciate the long term loyalty.

They couldn’t give a damn.

Their business ethos was and still is ”If you don’t like the way they treat you as a customers, tuff, there are a million other suckers out there. And their warranty in Australia is nothing more than a sales gimmick.

My Range Rover was literally failing as I drove it out of the showroom.

I was spending money on it to fix problems within 24 hours of leaving the showroom.

I took it to a dealers when it was just 3 months old, because the phone system did not work and the front seats were being torn by the plastic cowling around the base of the seat because it had a razor sharp edge pressing against the leather.

The dealer first tells me the phone don’t work in my model RR and then LRA state the torn seats were caused by ware and tare and as such, not covered by the warranty.

For the full 3 years of the warranty, every time I put the heap of garbage in for services, I told them the air suspension does not work, and every time I picked up the RR, I was told is was now working fine.

After owning the heap for 5.5 years, I found the problem with the air suspension and fixed it with a 5 cent cable tie. Until I fixed it, it was impossible for it to work, even back in the factory. So they never at any time fixed it or even attempted to.

At one stage, there were so many problems with my RR that LR in the UK found out about it and asked LRA to fix my RR.

All LRA did was send me an e-mail virtually saying sorry you didn’t like your RR, but tuff luck, they were not going to do a thing about it.

The real sting came when I had had enough, gave up and went to sell the RR. At just 3 years old, because it had so many factory oriented problems, it could not pass a Road Worthy Inspection, so I couldn’t sell it.

That scum had sold me an UNROADWORTHY vehicle and the above problems are just the tip of the iceberg of all the problems I had with that garbage box.

Two different legal firms told me I had a legitimate case, but both stated I was looking at anything up to $100,000 in legal costs to get the case against LRA.

This was 10 years ago and nothing has changed.

When I sold my RR this year, while is still had lots of little issues, there was actually more working on it when I sold it than when I drove it out of the showroom and it had cost us close to $300,000 for a vehicle that was never able to be used as it was supposed to be.

You are correct DS I got it arse about. I guess their performance will eventually, in years to come, send them to the wall one day.


It is hard to imagine such a crap attitude in this day & age & that will be instrumental in their downfall but seems they cannot see it. Their loss. Maybe they use LR poor performance as a Tax Write off for all their other Group businesses? Who knows?

Maybe JLR will need to do a Jeep type campaign to address their image and quality issues.

But having recent experience with Jeep in Hobart...for a common part which is known to fail which they basically said get stuffed...I am doubtful a sorry type campaign will save them.

Daughter's mate has a Jeep Hemi..costing well over a hundred grand which has a fuel pump issue that can destroy the engine. Jeep say nothing to see here. He's getting out of it asap..at great cost😐

Maybe JLR and Jeep could combine to take on VW as the world's greatest con artists 😎

Some decent lemon laws would help. Once a new car is riddled with repeat or multiple issues it really should be replaced.

I’d love to understand the reality of owning a 2017 D5 in terms of people with issues vs those without.

For instance, id be willing to take a risk on a car with a sub 10% customer dissatisfaction rate given all the good stuff the car offers. however if that figure was closer to 50% of D5’s coming back numerous times then I’d keep a wide berth.

naturally we only hear of the bad issues on here so it’s very hard to get a good gauge.

I’d then like to know if that figure changes in 2018, 2019 to see if it is just initial teething problems for a new model.

I’m back in Sydney in one week and so far the only cars on my list to replace mine are:

D4 2016 model - added to my list this week due to issues with the new model
D5 2017-2018 (due to cost limit) - very close to removing out of fear
RR vogue 2015 (due to cost) - doesn’t appear to suffer the same amount of issues. Or perhaps just not written about as much?!

lacking any other brands on my wish list at the moment - needs to look good, tow, go off road, and fit baby seats in the back (therefore no dual cabs).

Originally Posted by DiscoDB

Some decent lemon laws would help. Once a new car is riddled with repeat or multiple issues it really should be replaced.

For lemon laws to happen the political will to pass the necessary legislation is needed. Our politicians do not have the appetite for that.

Originally Posted by Grumbles

For lemon laws to happen the political will to pass the necessary legislation is needed. Our politicians do not have the appetite for that.

Bloody unbelievable!

Those brave folk who sit their vehicles outside the Dealer's premises with a big sign giving it's story occasionally win their case, but one sure needs stamina & able to tolerate personal abuse before they get there.