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Thread: An APOLOGY to ARB - surprise

  1. #31
    Join Date
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    Quote Originally Posted by Chops View Post
    Its interesting you should say that Gazby, I feel much the same as you. As a machine fitter myself, and having been in charge of transmission assembly line, its amazing how many people say "she'll be right mate". We did extensive training with everybody, and generally speaking the standard was excellent, but still far from perfect. Its extremely difficult to instil qualities such as diligence, care, and probably above all, a sense pride, (so to do it once, do it right, means not having to fix it), something which does not seem to be recognised these days.
    What amazes me most is the amount of people who say the problem lays with the manufacturer when something fails. Quite often at times, when analysed properly, a lot of the time its a fitment issue that started the failure. Even something as simple as a contaminated gasket, or a piece of metal swarf, be it alloy,brass, steel, and even plastic. Something as small and insignificant as a human hair can destroy a bearing, so what will a bit of steel do, or a bit of dirt grit/sand. Then, there's how its used too, another whole topic on its own I'm sure,,
    Most of us don't have "clean rooms" with which to work in when doing various jobs, but if care is taken, it can be easily sorted. Also having the right tools for the job can help, don't know how many times I've gone off at blokes using spanners as hammers or screw drivers as drifts or chisels.
    Ultimately, take care, read or follow instructions, don't "force" parts to fit, and when in doubt, ask.

    I've no idea whether this is a reference to my posts concerning the ongoing problem with my air locker, but I'm not apportioning blame to anyone, simply describing the problem and expressing a little of my frustration with it. I have no idea who fitted the locker to my vehicle, but if the standard of fitment of other accessories the previous owner had installed is anything to go by, it was fitted out by some spotty-faced kid who had a part-time job at a 4wd shop in between skate park sessions. I spent several days after getting the vehicle home, rectifying issues such as wiring led through the firewall without grommets and hanging in loops under the chassis, auxilliary battery not bolted down, to name a couple. So the original installation may well have been not what it should have been. However, I had a trusted transmission / differential specialist see to the diff in the first instance, and attended to it myself the second time, keeping to the letter of the ARB installation manual (like Gazby, I am very reluctant to let anyone else work on my machinery and trust my own workmanship far more than almost anyone I have ever paid to do a job). Blame is not the issue, my problem is that I have a diff lock that engages sometimes, and with an outback trip planned next month, I don't want to be having to check my diff oil level every other day.

  2. #32
    Join Date
    Mar 2011
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    Cooktown, North Queensland
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    Smile

    Recently we had an open day at our local ARB dealership, because I have been contemplating the purchase of at least one, but maybe two difflocks for the Disco I went along to have a look, they had the 'locker demo unit set up there so you could see the device in action, all great.
    One of their sales guys came across and we talked about how this "Airlocker" was going to transform my 4WD into a greater machine, but when I bought up the subject of problems with the 'locker actuation mechanism leaking into the diff housing, blowing out oil, the number of reports I had heard of, the nickname "leaky-locker" attributed to the product by many owners, he used that "badly fitted conversion, fitting problem" thing as the reason.
    Now I thinks to myself, is no one other than an ARB endorsed workshop capable of doing this job right, or is there a design glitch here, when I raised this possibility he finally said that the seal type or design for the actuator has been changed somewhat from the original and that was the answer to some of the problem.
    This, I would not hold against ARB or their product because, things, products, only improve by ongoing development, and I would hope that an "Airlocker" purchased and correctly fitted to the manufacturers spec today would give no problems for many thousands of kilometres if installed to the instructions and not badly abused.
    But as I said I have been in the equipment manufacture/service industry and understand only too well that sometimes design glitches get through the net and purchasers and end users sometimes get to pay when the glitches cause failure in service.
    I don't want to become part of any manufacturing companies ongoing "product development" plan, when I spend that sort of money I just want to buy stuff and accessories that work like you expect them to.

  3. #33
    Join Date
    Jun 2009
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    Quote Originally Posted by POD View Post
    I've no idea whether this is a reference to my posts concerning the ongoing problem with my air locker,
    No POD,,, not at all, it was a generalisation, and mostly pertaining to my employees that I trained and worked with.
    But my advice at the bottom is good for all.

    Most of my experience has been in a very professional factory workshop. People can be trained to be very highly skilled at a certain job, ie build gearboxes, but that doesn't make them mechanics, possibly at best just a TA maybe. But its surprising what they move onto when they leave that particular job. ("I know boats" )
    I, and I suspect many others, worry about just who will fit these type of parts, Diff locks etc, when taken back to the shop to have after market products fitted.
    Does the job get done by qualified mechanics? I'm sure there is always a tradesman there, but is the guy doing "my car" a mechanic?

  4. #34
    ARB 4X4 Accessories Guest
    Quote Originally Posted by gazby View Post
    Hey ARB, what are the fitting instructions like that are supplied with the Air-locker, what I mean is are they comprehensive enough for a reasonably talented spanner-man to fit the unit successfully?
    There is a lot of talk about the fitting of the item being the cause of failure, and understandably ARB should not be expected to fix the mess someone else had made of an installation, but being as your dealers would have seen all manner of "shoddy" jobs, do you outline the pitfalls in the instructions, after all as unjust as it is, bad news travels far and wide, and some of the "mud" sticks.
    The reason I ask is that I am considering fitting one or two of the lockers to my '98 Disco Tdi, and because I'm an old Fitter with 48 years industry experience I do not like other guys working on my machinery, especially with labour rates as high as they are.
    To be frank I have been hesitant to go ARB because of some of the "bad press" that diff lock has got ("The Leaky Locker"), and have been looking for vacuum or electric actuated units, for a Disco they are a bit hard to find.
    I would like to shop Aussie and much of your gear is highly regarded but I need the "whole story" and info when I buy the units, and would not be seeking to end up in a dispute with the supplier over a failure due to "bad fitting", I am aware of how the game is played, I had 10 years in the equipment supply/service industry and sometimes it is easy to blame "someone else".
    Hi Gazby, if you PM me your email address and your vehicle details, I'd be happy to send you a copy of the fitting instructions. That way, you can make a decision on how comfortable you'll be installing it yourself.

    One thing to consider is that if the Air Locker is fitted at an ARB store or an authorised stockist, both the product and the fitting are covered under our warranty.

    If they're fitted by someone outside of our network, the fitting is not covered by our warranty.

    Cheers, Sam.

  5. #35
    Tombie Guest
    Quote Originally Posted by mools View Post
    It's the squeaky wheel that gets the oil.
    This is not a target at you - Its the phrase...

    Squeaky wheels often get scrapped....

    Half of the poor policy in this country, and the way companies react nowadays is due to "Squeaky wheels" causing problems.

    A calm, rational approaches (initially) are often met by a much more agreeable response...

    Peoples first port of call should always be back to supplier / installer for a calm conversation.

  6. #36
    Join Date
    Nov 2012
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    Melbourne
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    Somewhat relevant to this thread, I found a Youtube guide from ARB showing a air locker installation.

    [ame=http://www.youtube.com/watch?v=33pPBj5sr0M]ARB Airlocker Installation - YouTube[/ame]
    '11 Def 130 "Henry"

  7. #37
    Join Date
    Jun 2010
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    Eleebana 2282
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    Another thing to be considered is that things like o-rings and bearings can be wear items. No amount of perfect fitting can allow for ingress of dirt or dust, loss of oil through other seals causing overheating etc. Proper and regular inspections and servicing can prolong the life of a component but eventually something will fail. If its minor and found great, a major failure can be avoided.

    James

  8. #38
    Join Date
    Jan 2013
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    Central Australia
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    Quote Originally Posted by bacicat View Post
    Good to hear after sales service is still alive in places. Hope they get to the bottom of the issue for you Wardy.
    Yep, I second that - well done ARB (so far!)

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