Thread: Paddocks - time to process order???

Originally Posted by Mr Ploppy

I have had similar problems with Paddocks and now use DLS Independent Land Rover Centre. I have found there service to be excellent, often get a reply in a few hours if sent at night, including invoices, and goods mostly sent the next day.

Paul is the guy I speak with, couldn't recommend him highly enough. You can buy through Ebay or email Paul with your order and he will supply an invoice through PayPal. It is much quicker if you email directly rather then Ebay.

I too have used DLS and was vey happy with the service and delivery cost (12 pounds to deliver 3.3kg by courier) and very fast too, ordered and paid Thursday, carded in my letterbox Monday but I wasn't home so had to collect from depot Tuesday. Faster than domestic ordering. Plus he doesn't muck you around with the VAT, just deducts it from the price.

I've tried to get quotes recently from a few other sellers on ebay for a pair of defender mirrors from the UK and I've been told anywhere from 60 to 90 pounds just for the delivery. Can't weigh more than a couple of kgs. Plus many will try to tell you that you have to pay the VAT and then claim it back from the UK government. Don't know how one is supposed to do that.

I have also been given the run around and the waiting game with paddocks and craddocks, or had my emails bounce back as spam.

Originally Posted by pfillery

I too have used DLS and was vey happy with the service and delivery cost (12 pounds to deliver 3.3kg by courier) and very fast too, ordered and paid Thursday, carded in my letterbox Monday but I wasn't home so had to collect from depot Tuesday. Faster than domestic ordering.

Thats good for frieght from the U.K, a few more should look into who they use, i got a crossdrilled input gear, and a LT230 transfer case rebuild kit, probably weighs about the same as your package, in a box about 250x250x75, it cost 75 pounds. Think i'll try DLS

I have just brought in some wide 101 wheels and paddocks were fine re price, they do not charge VAT BUT the worst cost was when they arrived here--our wharf costs were more about half the cost of the wheels --actual frieght from UK was fine UNTIL they hit good old Oz--and paddocks never mentioned this angle when I ordered.

DLS is the way to go they use royal mail takes a few weeks but the prices are top i got 2 new belts for the front of the county delivered for less than the price of one local and the 6 in extended brake line kit cost me $68 AU to my door

I bought off paddocks a few items in 1 order and am not overly impressed.
A few bolts where missing from a wheel carrier and other bits that should have gone with it dont fit.
The steering box is good.
As has been said about the postage how the hell do you run a LARGE mainly postal sales company and not know the weight/dimensions of every item and what it will cost to post?
Why did I get charged for it then have to ring back twice over a week+ to find out the freight fee?

Was just looking at body side mouldings from them. Next nearest price I got from someone who could ship was 140 quid, DLS are 170 and Paddocks 111!! Maybe the freight is where they make up the cheap prices....


Using Capitals, the difference between helping your Uncle Jack off a horse or helping your uncle jack off a horse...

Originally Posted by It'sNotWorthComplaining!

12 Days gee you must be lucky, I haven't heard from them requesting a quote for freight for over 3months!!@!!
Bought local in the end.
They are not really interested in quotes as it must tie up their valuable time, I suppose they get quote requests all the time and Oz being such a small market they overlook it.

perhaps you misread my post, or perhaps i didnt put enough info
i ordered a part, checked out,and was told on checkout that i would be contacted with a freight quote, it then took me to paypal to pay for the goods, so i did,
so i had paid for the item and was waiting for the freight quote so i could pay for the freight, that was where the delay was.

as i see some others have had the same issue.

i put in a paypal dispute and the same day i was contacted by paddocks with a freight quote. not sure if coincidence or not..

Originally Posted by alan48

I have just brought in some wide 101 wheels and paddocks were fine re price, they do not charge VAT BUT the worst cost was when they arrived here--our wharf costs were more about half the cost of the wheels --actual frieght from UK was fine UNTIL they hit good old Oz--and paddocks never mentioned this angle when I ordered.

Why would they? You can't expect them to know the import rules for all duty rates for every country they send parts to.

You should have checked. It probably says as much on their website