Thread: Help required - written off vehicles, Victoria, uneconomical to repair

Update:
The repairer contacted the insurance company to see what was going on. The assessor has made time in his diary to view the car.
I don't know when.
It would be nice for the insurance company to call us to let us know what is going on. Just once would be an improvement.

I found that calling the Financial Services Ombudsman tended to get the Insurer to perk up a bit.

For that amount of damage I wouldn't have bothered even filing a claim.

Just repair it using a repainted bonnet from the wreckers or just live with it as is.

So, an update.
The assessors still haven't viewed "the wreck".
They called me today. First time. They're digging their heels in.
"It will be written off. The intercooler, condenser and radiator need to be replaced and has not been included in the quote."
"Maybe they didn't need replacing."
"It's a frontal impact. They will need to be replaced."
"You realise the intercooler is on top of the motor and wasn't touched."
"I am looking at the photos. The intercooler connections at the front may be split."
"I have driven the car about 2,000km since the accident without issue."
"It could split at any time. It makes the quote more expensive."
"Have you spoken with the repairer about this."
"I just spoke to them ten minutes ago."
"Did you negotiate the quote with them?"
"They wouldn't do the repairs for $5,000."
"$5,000! I thought the figure was $7,000?"
"We need a $2,000 lee way?

And so the conversation went around in circles for a while. Oh, he didn't want to give me his name and phone number. Pretty damned poor. When he knew I wasn't going to hang up, he gave me his employee number.

I then phoned the repairer.
"What's the story on the intercooler, radiator and condenser? Why isn't it on the quote?"
"They are. We're pressure testing them."
"Can't you get your quote down any further?"
"We can't do it for $5,000."
'You know they're paying me $7,000."

Pause.........

"We can do it for $7,000."
"VIV and Vicroads inspection?"
"Included. It's just a paper trail. It's nothing structural."

Other things were discussed. It may be a little over $7k, depending on the roadworthy. I won't expect much to be needed for the roadworthy as it was roadworthied six weeks ago.

Gentlemen, we will rebuild. Wish me luck.

Good luck, Mick .

The fact they didnt turn tail and run at the mention of VIV is very promising.

If they are correct in saying that it is nothing structural then it will be relatively smooth sailing.

Just enjoy the bureaucratic BS in the meantime..

Good luck!

P.S. PM me for the name of a VIV inspector to avoid

Would be interesting to see if anyone has stories of being stuffed around by insurance company regarding a claim and /or argument about a write off when their insurance has been arranged by a broker. Claims are also made via the broker, who is acting on behalf of the Insured. Not the insurance company. Brokers should have more power and experience than individuals regarding arguing with insurance company claims departments. Especially if their record of premiums collected and forwarded to the company for policies arranged is considerably higher than payouts for claims made.

Originally Posted by Mick_Marsh

When we're talking Fords, this is what a write off looks like:
Attachment 143873
Attachment 143874
Attachment 143875

I'll never buy another Ford, well, one made this century. The old VR was so much stronger, robust.

It's great having friends of friends.
I've seen the assessors report for the Vicroads WOVR report.

Heavy damage to the front drivers side. Heavy damage to the front passenger side.

I know they have not viewed the car. It appears to me they have not even viewed the pictures.