Grumpy old buggers thread

[jonesfam]

I lost my temper today!
Yesterday I drove a vandalised X-Trail to Cloncurry to have a few days off & to get the car to Mt Isa for repair.
After an uncomfortable drive to Isa (no windows in the X-Trail) with SWMBO behind me I drop the car at the repair place & we head to a certain cheap department store to pick a few things up.
After shopping we find ther is only 1 attended check-out on a busy Saturday morning with a very long line up.
SWMBO who knows how I hate "Self Serve" check-outs said she would go through the Self non-service check-out & I would not have to deal with it.
All good, until the last item which was a pack of soap for supposedly $4 except it scanned as some sort of battery for $35!
SWMBO being as tight as a fishes fanny swimming backwards up a waterfall noticed this just as she paid for the items. I said I would sort it!
Big mistake.
First the 1 girl that was overlooking 8 non-service checkouts could not give a refund or correct the problem. I had to walk to the back of the store to something miss named the "Customer Service Counter". This also was the Lay-by counter, the small electronics counter & probably had a few other duties.
After lining up for 15 minutes (stewing the whole time) I get to the counter, explain the situation & get asked "Yes, but you did buy batteries?"
"No, we bought soap."
"But you scanned batteries"
"I just told you, we did not, we scanned soap."
"OK, I will give you a refund, it will be in your card in 3 days."
"Excuse me?"
"I will do the refund, the money will be in your card in 3 days."
"Then I want cash."
"I can't do that because you paid by card."
"OK, does it take 3 days for the money I just paid to come out of my account?"
"Arr, no, probably not. I will get a supervisor."
After another 10 minutes the supervisor arrives & she is in a mood. That's fine because so am I!
The supervisor starts going on that I paid by card so they have to refund the card, not give me cash.
I explain, with 1 or maybe 2 expletives, that it was their error not mine, that at the retail outlet I have managed for years it takes about 10 minutes for a card refund to appear back in the bank account & that if they actually had staff, check-outs with people open & more than 1 person looking after a so called Customer Service Counter this would not be such an issue!!
And, by the way, I would like to speak to the Manager!
For some reason they could suddenly give me a cash refund.
I did not get to speak to the Manager, apparently he doesn't work Saturdays.
After finally getting sorted I impolitely told them that their Customer service was atrocious, how many times had they ripped us off when we hadn't notice & to find some IT people that had some clue about IT!
I may have chucked a expletive in there as well?
By the time I got back to SWMBO she had thought I had died somewhere amongst cheap crap clothes.

I told SWMBO she could go to Coles on her own, I waited by the car.
Not a great day & I am sure I am getting less & less tolerant. Must be either the weather or old age?
Jonesfam

[Saitch]

Bill-Gates-HD-1024x535.jpg

Doesn't help much, does it?

I rate shopping centres up there with Irukandji.

[NavyDiver]

I lost my temper today!
Yesterday I drove a vandalised X-Trail to Cloncurry to have a few days off & to get the car to Mt Isa for repair.
After an uncomfortable drive to Isa (no windows in the X-Trail) with SWMBO behind me I drop the car at the repair place & we head to a certain cheap department store to pick a few things up.
After shopping we find ther is only 1 attended check-out on a busy Saturday morning with a very long line up.
SWMBO who knows how I hate "Self Serve" check-outs said she would go through the Self non-service check-out & I would not have to deal with it.
All good, until the last item which was a pack of soap for supposedly $4 except it scanned as some sort of battery for $35!
SWMBO being as tight as a fishes fanny swimming backwards up a waterfall noticed this just as she paid for the items. I said I would sort it!
Big mistake.
First the 1 girl that was overlooking 8 non-service checkouts could not give a refund or correct the problem. I had to walk to the back of the store to something miss named the "Customer Service Counter". This also was the Lay-by counter, the small electronics counter & probably had a few other duties.
After lining up for 15 minutes (stewing the whole time) I get to the counter, explain the situation & get asked "Yes, but you did buy batteries?"
"No, we bought soap."
"But you scanned batteries"
"I just told you, we did not, we scanned soap."
"OK, I will give you a refund, it will be in your card in 3 days."
"Excuse me?"
"I will do the refund, the money will be in your card in 3 days."
"Then I want cash."
"I can't do that because you paid by card."
"OK, does it take 3 days for the money I just paid to come out of my account?"
"Arr, no, probably not. I will get a supervisor."
After another 10 minutes the supervisor arrives & she is in a mood. That's fine because so am I!
The supervisor starts going on that I paid by card so they have to refund the card, not give me cash.
I explain, with 1 or maybe 2 expletives, that it was their error not mine, that at the retail outlet I have managed for years it takes about 10 minutes for a card refund to appear back in the bank account & that if they actually had staff, check-outs with people open & more than 1 person looking after a so called Customer Service Counter this would not be such an issue!!
And, by the way, I would like to speak to the Manager!
For some reason they could suddenly give me a cash refund.
I did not get to speak to the Manager, apparently he doesn't work Saturdays.
After finally getting sorted I impolitely told them that their Customer service was atrocious, how many times had they ripped us off when we hadn't notice & to find some IT people that had some clue about IT!
I may have chucked a expletive in there as well?
By the time I got back to SWMBO she had thought I had died somewhere amongst cheap crap clothes.

I told SWMBO she could go to Coles on her own, I waited by the car.
Not a great day & I am sure I am getting less & less tolerant. Must be either the weather or old age?
Jonesfam

I wonder if you told the silly twit you would lock up goods to the value they owed you until they refunded for their error who that would have gone done I thought they usually have a scanning error policy of free for their stuff ups? Check if they also owe you free soap.

[austastar]

I lost my temper today!
Not a great day & I am sure I am getting less & less tolerant. Must be either the weather or old age?
Jonesfam

Totally appropriate socially correct response to stupidness.
Cheers

[gavinwibrow]

I lost my temper today!
Yesterday I drove a vandalised X-Trail to Cloncurry to have a few days off & to get the car to Mt Isa for repair.
After an uncomfortable drive to Isa (no windows in the X-Trail) with SWMBO behind me I drop the car at the repair place & we head to a certain cheap department store to pick a few things up.
After shopping we find ther is only 1 attended check-out on a busy Saturday morning with a very long line up.
SWMBO who knows how I hate "Self Serve" check-outs said she would go through the Self non-service check-out & I would not have to deal with it.
All good, until the last item which was a pack of soap for supposedly $4 except it scanned as some sort of battery for $35!
SWMBO being as tight as a fishes fanny swimming backwards up a waterfall noticed this just as she paid for the items. I said I would sort it!
Big mistake.
First the 1 girl that was overlooking 8 non-service checkouts could not give a refund or correct the problem. I had to walk to the back of the store to something miss named the "Customer Service Counter". This also was the Lay-by counter, the small electronics counter & probably had a few other duties.
After lining up for 15 minutes (stewing the whole time) I get to the counter, explain the situation & get asked "Yes, but you did buy batteries?"
"No, we bought soap."
"But you scanned batteries"
"I just told you, we did not, we scanned soap."
"OK, I will give you a refund, it will be in your card in 3 days."
"Excuse me?"
"I will do the refund, the money will be in your card in 3 days."
"Then I want cash."
"I can't do that because you paid by card."
"OK, does it take 3 days for the money I just paid to come out of my account?"
"Arr, no, probably not. I will get a supervisor."
After another 10 minutes the supervisor arrives & she is in a mood. That's fine because so am I!
The supervisor starts going on that I paid by card so they have to refund the card, not give me cash.
I explain, with 1 or maybe 2 expletives, that it was their error not mine, that at the retail outlet I have managed for years it takes about 10 minutes for a card refund to appear back in the bank account & that if they actually had staff, check-outs with people open & more than 1 person looking after a so called Customer Service Counter this would not be such an issue!!
And, by the way, I would like to speak to the Manager!
For some reason they could suddenly give me a cash refund.
I did not get to speak to the Manager, apparently he doesn't work Saturdays.
After finally getting sorted I impolitely told them that their Customer service was atrocious, how many times had they ripped us off when we hadn't notice & to find some IT people that had some clue about IT!
I may have chucked a expletive in there as well?
By the time I got back to SWMBO she had thought I had died somewhere amongst cheap crap clothes.

I told SWMBO she could go to Coles on her own, I waited by the car.
Not a great day & I am sure I am getting less & less tolerant. Must be either the weather or old age?
Jonesfam

Just a normal day in paradise with entirely appropriate behaviour from you.
Keep it up and keep reporting back.

[4bee]

I may have chucked a expletive in there as well?

It would have been rude not to, Jonsey.


You could have, if you had not had a ****ty on, reminded the staff that self service meant their jobs could be on the line one day, (the line out of the door)Team Leader (don't you just love that title?) included.

"OK, does it take 3 days for the money I just paid to come out of my account?"

That is my favourite line also.



"They don't like that up 'em Capt Mainwaring"


Meant to say. WW have got a recent sign up as they do in hospitals these day about don't **** with staff or else? Sounds like you were ".lucky"

[DiscoMick]

I lost my temper today!
Yesterday I drove a vandalised X-Trail to Cloncurry to have a few days off & to get the car to Mt Isa for repair.
After an uncomfortable drive to Isa (no windows in the X-Trail) with SWMBO behind me I drop the car at the repair place & we head to a certain cheap department store to pick a few things up.
After shopping we find ther is only 1 attended check-out on a busy Saturday morning with a very long line up.
SWMBO who knows how I hate "Self Serve" check-outs said she would go through the Self non-service check-out & I would not have to deal with it.
All good, until the last item which was a pack of soap for supposedly $4 except it scanned as some sort of battery for $35!
SWMBO being as tight as a fishes fanny swimming backwards up a waterfall noticed this just as she paid for the items. I said I would sort it!
Big mistake.
First the 1 girl that was overlooking 8 non-service checkouts could not give a refund or correct the problem. I had to walk to the back of the store to something miss named the "Customer Service Counter". This also was the Lay-by counter, the small electronics counter & probably had a few other duties.
After lining up for 15 minutes (stewing the whole time) I get to the counter, explain the situation & get asked "Yes, but you did buy batteries?"
"No, we bought soap."
"But you scanned batteries"
"I just told you, we did not, we scanned soap."
"OK, I will give you a refund, it will be in your card in 3 days."
"Excuse me?"
"I will do the refund, the money will be in your card in 3 days."
"Then I want cash."
"I can't do that because you paid by card."
"OK, does it take 3 days for the money I just paid to come out of my account?"
"Arr, no, probably not. I will get a supervisor."
After another 10 minutes the supervisor arrives & she is in a mood. That's fine because so am I!
The supervisor starts going on that I paid by card so they have to refund the card, not give me cash.
I explain, with 1 or maybe 2 expletives, that it was their error not mine, that at the retail outlet I have managed for years it takes about 10 minutes for a card refund to appear back in the bank account & that if they actually had staff, check-outs with people open & more than 1 person looking after a so called Customer Service Counter this would not be such an issue!!
And, by the way, I would like to speak to the Manager!
For some reason they could suddenly give me a cash refund.
I did not get to speak to the Manager, apparently he doesn't work Saturdays.
After finally getting sorted I impolitely told them that their Customer service was atrocious, how many times had they ripped us off when we hadn't notice & to find some IT people that had some clue about IT!
I may have chucked a expletive in there as well?
By the time I got back to SWMBO she had thought I had died somewhere amongst cheap crap clothes.

I told SWMBO she could go to Coles on her own, I waited by the car.
Not a great day & I am sure I am getting less & less tolerant. Must be either the weather or old age?
Jonesfam

That was a five star performance, well done.
I refuse to use self-service checkouts because of errors and because they cost jobs.
If there is a long queue I stand there glowering at the supervisor until they open another checkout.
Customers have rights and should fight back against corporate greed.

[scarry]

That was a five star performance, well done.
I refuse to use self-service checkouts because of errors and because they cost jobs.
If there is a long queue I stand there glowering at the supervisor until they open another checkout.
Customers have rights and should fight back against corporate greed.

I won't use the self serve ones either,i pay for the service in the price of the groceries,so why use them?

SWMBO does at times,when she only has a couple of things.

You do well,i glare at the supervisor at Coles at the Hyperdome,and they do nothing.

Maybe cos a had a go at her one day,when they had two checkouts open and six waiting at each checkout

She said they were low on staff.Maybe they got to get a bit more organised i said.

She hates me now,won't look at me anymore,anyway i don't really care.

I still glare at her almost every time we go if there is a que.

Then she disappears

[4bee]

MY one glares & speaks to the Security Cameras over the check out..


That seems to shift the buggers. "Nothing unusual about that" I hear you say?

You ain't seen 'er indoors in action when she gets a shirty on. Spanish Inquisition? Gestapo? KGB?

All three I reckon.

[Fifth Columnist]

I always use a staffed checkout. Helps keep someone in a job.