Thread: Land Rover dealership blew up my engine!

Under the 2011 consumer law the fact that they are replacing the engine does not give you the right to demand a new vehcile as they are willing and going to fix it. However if it were to blow up another engine in the near future id imagine you have a legal stand point from which to demand a new vehicle

Depending on your negotiating ability id be pushing for free servicing moving forward, think thats the best you can hope for

Originally Posted by Boeing727

Hi there...

I recently took my MY 2016 RR Sport in for a service, under warranty still, and has almost 30,000 km.

I got a call towards the end of the day saying they did the service, then the techs took it for a test drive, and blew up the engine. After probing them, they said the big end bearing had let go, after an injector played up, and the turbo is stuffed. They still drove it (limped it back to the dealership with major knocking noises coming from the engine) which concerns me greatly. Why not get it towed?

So so it needs a new engine. A new turbo. And various other items.

What is everyones opinion, advice here? The valuation of the vehicle will depreciate when it gets a new engine, as the VIN will be different and would have to be disclosed when we were to sell it eventually. My concerns are what other damage has been caused? Transmission?

The $64,000 question is, would you accept this, or demand a new car since they blew it up on their watch, when it went in that morning perfectly fine.

Originally Posted by Boeing727

................. The valuation of the vehicle will depreciate when it gets a new engine, as the VIN will be different ........................

Err ................... am I missing something here ? How does a vehicles VIN alter with an engine replacement, sure if you're into matching numbers like an original XY GT Falcon or such this may be an issue but with a common or garden variety RRS who knows or even cares ?

Deano

Originally Posted by DeanoH

Err ................... am I missing something here ? How does a vehicles VIN alter with an engine replacement, sure if you're into matching numbers like an original XY GT Falcon or such this may be an issue but with a common or garden variety RRS who knows or even cares ?

Deano

The engine number will be changed on rego papers,service docs,etc,thats if it is replaced.

i would love to know what the apprentice/mechanic actually did.

I bet we will never find out the truth.

Originally Posted by scarry

The engine number will be changed on rego papers,service docs,etc,thats if it is replaced.

i would love to know what the apprentice/mechanic actually did.

I bet we will never find out the truth.

Too true but an engine change does NOT affect the VIN and I hardly see how it decreases the value of the vehicle. If anything a 30 000Km newer and more up to date engine would be a plus I would have thought.

Deano

Originally Posted by Boeing727

The valuation of the vehicle will depreciate when it gets a new engine

As has been said, if you have a classic car.
Will this be a classic car? Let us know in 30 years.
I strongly suspect in 30 years time it will be a weathered mass of electrical problems. Assuming it is still on the road in 30 years time.

Originally Posted by Boeing727

They still drove it (limped it back to the dealership with major knocking noises coming from the engine) which concerns me greatly. Why not get it towed?

They would have driven it because they knew that LR would have to replace the engine at LR's expense.
Unfortunately you will now be without the vehicle for a few weeks.

Originally Posted by scarry

i would love to know what the apprentice/mechanic actually did.
I bet we will never find out the truth.

I know.
D is for Day mode.
N is for Night mode.
R is for Race mode, when you are pegging out 3rd gear and need to go faster

Thank you kindly to those of you who found time to reply.

I might of miss typed with the VIN & engine situation, but have been told by many that a new engine has to be disclosed for a sale/paperwork...hence the depreciation or value of the vehicle.

I know I wouldn’t touch a car that had to get a new engine at 30,000 km. I’m sorry but a car put together at a factory level as opposed to a dealership level (whom just stuffed my existing engine after the service) I don’t have much faith I’m afraid.

Anyway, despite this, who would accept this if it was your prized possession? Land Rover told me they will not put any additional warranty on the new engine or the repairs. Pretty ****ty I think when it’s a $100k plus vehicle to accept they screwed the service, blew my engine up, yeah they replace it, but I’m without my car for 8 weeks, give me a crap loan vehicle.

My my main concern is ongoing mechanical issues now since it will never be as it was from the factory...and that they continued to drive it after they stuffed it....