Oil in Harness - Thread No.480202, a different queston...

[Captain_Rightfoot]

I have just been through this with LR after my Graeme Cooper service found the problem in my SII Disco in the first week of Dec. I had (just expired) the extended warranty (not worth the paper it is written on). Rang LR, knowing that they had issued a recall in the UK years ago for this fault.

Was told initially that they would not accept the diagnosis as a stealer hadn't found it. OK, booked into a stealer for a five minute peek to confirm diagnosis. Done. Went OS for two weeks, when I came back there was a letter from LR stating that they accepted the problem existed in my vehicle, but that it was basically stiff sh*t as they extended warranty did not cover electrical harnesses. (Wonder if I could classify it as something else - faulty / leaking rocker cover??) They also put in a platitude about how committed they and the insurer were to ensuring that the customer (me) was happy.

Horse Sh*T!

I am very annoyed. These clowns have known that this is a problem for years - they continued to sell the TD5 in Australia , unmodified, for several years after they knew of the fault. AT least pommy customers got the benefit of a factory recall and 'fix'. Apparently over here it was just a service advisory (or similar) to quote look for it unquote.

I wonder how all the folks forking out big $$ after viewing the latest LR ad campaigns regarding SIII and new LR sport would feel if they knew how this firm actually regards customers after market. I am thinking of ways of using this in an online 'counter campaign'. I think that if they treat existing clients like this that they do not deserve new ones, and the wider public should know. I am keen to see how LR Australia will like that.

Any other ideas?

The interesting thing is from what I've read even the current "fixed" part still has the problem. It would appear replacing it doesn't guarentee a fix.

I presume our 05 defender has the fixed part. I guess I'll find out soon enough

Given the low k's we do (about 1 k a month on average) I gather we'll find out when the car is well and truly out of warranty

[chazza]

"but that it was basically stiff sh*t as they extended warranty did not cover electrical harnesses. (Wonder if I could classify it as something else - faulty / leaking rocker cover??) They also put in a platitude about how committed they and the insurer were to ensuring that the customer (me) was happy."

Mark,
Like you, I was put through the weasel words with my Ford Care extended warranty. The bastards even tried to charge me several hundred bucks for the engine repair, which took them six weeks! I read the warranty closely, nowhere in it did it say I had to pay anything except towing fees. I wrote letters on my stiffest note paper to Ford head office, who it turned out had been saying one thing to me and another to the Ford dealer- lying in another words. I threatened them with the Ministry for Fair Trading (as it then was) and suddenly they were most apologetic and the matter was settled.

My advice is to read the warranty closely. I agree with you that the fault is not with the harness but with the engine oil leak. Write to them explaining your case and that you will take legal action if necessary etc. If necessary get legal advice from a lawyer who is versed in contracts law.

I think you have a winnable case,
cheers Chazza

[DougLD]

Hi All
Bob sorry about the high cost of the repairs sounds a bit steep to me what was the cost of the Driver Demand ( normal people would call it an accelerator unit) assembly. because the looms should not have cost $700-$850 + labor of about 5 hour if they have not done it before.
Regards
Doug

[LandyAndy]

Wouldnt be too sure that the 2005 "has it fixed" I know of a 2004 with moderate ks thats been afected.
Andrew

[LandyAndy]

Hi Bob
Dont wish to annoy you further,but the failure of the accelerator is the oil causing shorts.The new injector harness and cleaning of the oil should have got the vehicle mobile again.Its just so wrong how LandRover expect us to accept this is just normal wear and tear.
Andrew

[Rev]

Just been through the same thing myself.

I must say there does appear to be a lot of noise made over a part wirth ~$120.

Mine was noticed at 227,000km with the extended warranty running out at 220,000km.

Dealer replaced that and the fuel pump and flushed the ECU for a total of <$1500 - tow in drive out, including the tow from outer suburbs Melbourne to inner suburb dealer.

[MT]

Just been through the same thing myself.

I must say there does appear to be a lot of noise made over a part wirth ~$120.

Mine was noticed at 227,000km with the extended warranty running out at 220,000km.

Dealer replaced that and the fuel pump and flushed the ECU for a total of <$1500 - tow in drive out, including the tow from outer suburbs Melbourne to inner suburb dealer.

Some observations about the gratuitous 'a lot of noise comment'. There could be a reason why so many posts in this forum over the last few months have been devoted to this subject. They might include people dealing with things like:


1. quote to fix (not from stealer). Mine was a lot more that $120 - more like near 1 K (N.B I am time poor and not very technically competent)

2. The 'fix' (keeping in mind the quote) is not actually a fix - it is a temporary buying of time until it happens again.

3. The fault has the potential to render vehicle inoperable. Very handy out in the Gaffa.

4. LR have known about this for years - have tried a 'fix' for poms, don't give rats **** to do the same for Aussie clients.

5. In perspective, if the vehicle was a korean Sh**box purchased for less that 18K and only meant to ponce around Sydney, one might accept it. But it isn't, and it wasn't purchased for metro roads.

I suspect that the 'whats the fuss' attitude is exactly what the incompetent managers at LRA are relying on, hoping that this will all just 'go away'.

Bottom line - poor design and unacceptable after market service for a brand that has been promoting itself lately as a 'premium' brand.

[bob030242]

Thanks DougLD

Potentiometer - $533.45
Turbohose - $378.55
Labour - $275.00
Tax - 118.70
Trintity Motors - Cairns

Wiring was replaced a few weeks ealier at Land Rover Spares - Mackay
Injection Harness $134.00 + GST
Wiring Loom $1431.82 + GST
Freight $15.00 + GST
Labour Value @ $75.00 p/h $618.75 + GST

Appreciate your comments

Cheers Bob

Hi All
Bob sorry about the high cost of the repairs sounds a bit steep to me what was the cost of the Driver Demand ( normal people would call it an accelerator unit) assembly. because the looms should not have cost $700-$850 + labor of about 5 hour if they have not done it before.
Regards
Doug

[bob030242]

I've only just started on this problem - (see my other comments in this thread) and I'm staring to get the idea that there is quite a few angry people out there on this subject. Perhaps if we throught out a strategy to hit LRO in Bulk we may get some more interest from them.

Cheers Bob

[LandyAndy]

And we could all hold hands and bash our heads against a big solid brick wall together,we will achieve a bit more.
Sorry to be negative but we drive outdated Landies,if it was a D3 RRSport or new Rangie the treatment would be alot different IM SURE!!!!!
Andrew