Thread: Roverlord Off Road Spares -The Facts

Originally Posted by rangieman

It also has a lot to do with the way you conduct business and tranactions in a non BS way with a personal friendly touch with out being prompted.
It should be known that you have on the odd occasion gone the extra mile for a few unfortunates that needed assistance out of business hours . Which surely a lot of company`s with shop fronts could not do or dream of for this you deserve a big pat on the back

The common courtesy and thoughtfullness has gone from many many people and businesses these days Chris I agree, well said

JC

good service is massively important - I don't understand why its gone out the window so much in recent years. My local DIY store is right on the button. I popped in for some timber for a stud wall the other week and by the time I'd paid for it , it was in the back of the 109. It makes you want to go back.
Thanks for the Vendors list.
cheers,
D

Originally Posted by justinc

The common courtesy and thoughtfullness has gone from many many people and businesses these days Chris I agree, well said

JC

I suspect a lot of it is from casualisation of most of the sales staff. They have not beeen there very long, so they don't know procedures well, don't really know how to provide customer service, and are not expecting to be there very long.

And even worse, the same applies to their supervisors, all the way up.

John

Originally Posted by JDNSW

I suspect a lot of it is from casualisation of most of the sales staff. They have not beeen there very long, so they don't know procedures well, don't really know how to provide customer service, and are not expecting to be there very long.

And even worse, the same applies to their supervisors, all the way up.

John

Yep 40% of workers are casual now so if the business isn't offering much, its not surprising they don't feel loyal.

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I had my first experience of Mario at Roverlord a few days ago. What a lovely bloke. I have owned Land Rovers for a long time now and I know good LR parts service when I see it. Well done Mario and may this forum provide plenty of business and mates.

Cheers

Thanks guys for your kind words we do try very hard at this business. As Mario and I have worked in the retail business for many years before we started our own business. And we believe in the old fashion service for our customers. Heather

Thanks

Hi guys do not forget we are coming up to Easter, so do not forget to check your car. Nothing worst a than sitting on the road side with something broken. Hope you guys have a great break, Heather