Thread: The reason LandRover isnt building in this market

So quick update

Land Rover have put a new all-time Intermoda but receiving the same readings so now exploring oil galleries etc to see if they can find a blockage so far nothing's been found.

I'm been kept in the loop but there's not much of a loop to be kept in the moment.

I sent a letter to Land Rover customer care in Australia and the UK last Tuesday albeit late at night . Also send a copy of that letter to sell it to someone you what I had said I don't think I want to do anything behind their back when I have been treating me so we also send a copy of that letter to sell it to 7 knew what I had said I don't think I want to do anything behind their back when I have been treating me so well

Last night at 4 PM I received an email from Land Rover customer care saying that they were looking into the matter and would contact me back soon probably urgent !!!

Confidence in that suggested that it is not fit for purpose not sure when that will go but am worried that if they continue to take a long time there will be no replacement vehicles left

Will have to see how we go as I said solitaire of been pretty good indicator of how the service will continue

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Originally Posted by digger

So quick update

Land Rover have put a new Oil pump in the motor but receiving the same readings so now exploring oil galleries etc to see if they can find a blockage so far nothing's been found.

I'm been kept in the loop but there's not much of a loop to be kept in the moment.

I sent a letter to Land Rover customer care in Australia and the UK last Tuesday albeit late at night . Also send a copy of that letter to sell it to someone you what I had said I don't think I want to do anything behind their back when They have been treating me so well also sent a copy of that letter to solitaire so they knew what I had said I don't think I want to do anything behind their back when I have been treated so well

Last night at 4 PM I received an email from Land Rover customer care saying that they were looking into the matter and would contact me back soon probably urgent !!!

Confidence in the car gone I suggested that it is not fit for purpose not sure where that will go but am worried that if they continue to take a long time there will be no replacement vehicles left

Will have to see how we go as I said solitaire of been pretty good indicator of how the service will continue

Phone call today fromLouis, new updated and modified oil pump fitted to motor, all is testing correct and they will drive it for a few hundred Kay's to test it, at the moment testing well but my problem is now my faith in this car is virtually gone... Will have to see what happens but it's sad the dream car is now my nightmare![/.

Oh. And no call from customer service.

Firstly, stop trying to type on your new iPad. Use a real computer... :P

Second, are you requiring the guest suite for next week when you come to collect Bear? As long as you don't have black mud flaps, he will be fine out the back..... probably.

Originally Posted by Basil135

Firstly, stop trying to type on your new iPad. Use a real computer... :P

Second, are you requiring the guest suite for next week when you come to collect Bear? As long as you don't have black mud flaps, he will be fine out the back..... probably.

Depends when he is ready, I am on nights and headed down for dawn service in Adelaide straight from work at about 3am (if all goes well) that sends me to Colonel Light Gardens RSL for their dawn service ( held at what was the parade ground on the WW1 "Mitcham training depot" .

Then Adelaide for the March, we are towards the back so no stress there, we step off after the Vietnam Guys and just a few back behind the police band

If he is ready within a few days after that I can stay at "Hotel del la mums", she may even feed me if I keep my beard and look a bit like a koala

Anyway at the moment I need to collect the car when I have enough time to wait for the tow truck to come and collect it when it craps itself.... Sadly I actually have thought I should start to factor this in, I was very lucky to be with the mob I was last time, no fun all alone! And I'm not sure my family have confidence in the whole concept of taking bear out at the moment anyway.

Thanks for the offer if I'm in the vicinity I will head up your way to say gray, and if something goes wrong I know you won't leave me up that creek without a paddle


And you are right I am using my new (thanks LRRSA ) Ipaddy thing. It autocorrects words that weren't wrong ... That's a tad annoying !!


I can fit all my programmes off my last computer for a few reasons...

1) there is no usb or cord plugs...
2) they aren't Apple programmes
3) apparently commodore64 programmes won't work well on a touch screen.

So Land Rover customer service Centre sent an automatic reply when I first sent my email to them, They then send me a reply saying that the email was being looked into and that I would receive a reply by the 15th.

Now the 19th And still nothing which I find a little annoying. I sent an email to them today inquiring what's going on.

On a good note Louis from Solitaires has contacted me and advises me that a new oil pump that has been fitted appears to be testing correctly and that the one taken out shows no reason for not delivering oil. So although they flushed all oil galley , pipes etc they still have no real idea what the fault was at the moment. They are driving it in excess of the 600 kms to test the bastard in the hope that if it is going to fail it would do it before then. I know there's not much else I can do but it doesn't help my faith back up in the car. I know enough people with the same model having no problems to still have faith in the model unfortunately my faith in this car is kaput!! (Just realised its no longer bear and now the car...)

Hopefully I'll hear something soon from Land Rover to know where things are going, but the cynic in me says if they delay until every Land Rover defender is gone then they can't replace it, so I will have no choice.



The "Dodgy" call.

I was contacted by phone on Friday by someone claiming to be from "A current affair" about the car, I am not interested in that and still don't know if it's someone pulling my leg.. Unlisted number! They claimed to be doing a story about the "proposed lemon laws". They seemed to know all about the car and only knew me by my first name but rang on my mobile (silent). Anyway if it was one of you buggers, good job you had me going! I would love to know who it was??

Originally Posted by digger

The "Dodgy" call.

I was contacted by phone on Friday by someone claiming to be from "A current affair" about the car, I am not interested in that and still don't know if it's someone pulling my leg.. Unlisted number! They claimed to be doing a story about the "proposed lemon laws". They seemed to know all about the car and only knew me by my first name but rang on my mobile (silent). Anyway if it was one of you buggers, good job you had me going! I would love to know who it was??

if true, how did they get your number?
only way to find out is to call CA and saying your returning their call about a lemon law story

Originally Posted by digger

[COLOR="Navy"][SIZE="3"]So Land Rover customer service Centre sent an automatic reply when I first sent my email to them, They then send me a reply saying that the email was being looked into and that I would receive a reply by the 15th.
Now the 19th And still nothing which I find a little annoying. I sent an email to them today inquiring what's going on.

When I had my woes with a Brisbane dealer who'll remain nameless, I contacted LR Australia and the person who made notes about my situation said he would pass my case on to the SE Qld Regional Manager.
Then I didn't hear anything until I chased up, to be told twice that the Regional Manager was out of the office and on the road a lot. Never did hear back from the Regional Manager or LR Australia person after that.
I tried a UK LR rep on another forum who replies to complaints. He said because I'm in Australia I should contact the Regional Manager...
I tried contacting LR UK directly - and never heard anything from them.

I guess they're trying to foster the proper adventurous, do-it-yourself LR spirit in their owners by leaving them to sort out their own problems.