Thread: The reason LandRover isnt building in this market

I know exactly which dealership you are talking about. I test drove a Puma 90 there a few weeks before my Dad bought one. About once a month for the next year, I got a follow up call from the same guy asking if I was still interested in buying a 90.

Each time I explained that in fact we had bought one. Job done. Stop calling.

I can't blame the dealer for all of the service issue though. You'd think after building one model for over 25 years, Landrover could have worked out most of the bugs.

I had a brief dealing with Mac's down south and found them to be extremely helpful and well organised. The previous owner of my Landy had gone many miles out of his way to have it serviced by Mac's and he was glad he had !
It is worth the trip !

I have just realised I never completed this thread!!

And for that I am a jackass! Sorry!

Long story short, engine was replaced and vehicle was returned, it runs like a dream, and everything was checked and fixed before coming back to me.

I am a fan of the dealer in a big way and have been recommending them to anyone who is interested in listening!

Best part of the service was the way that I was kept updated of what was happening, contacted daily sometimes, to advise me of what was what. I was being looked after by Louis in the service dept desk, he is a dead set legend!, no crap, if he didn't know what was wrong or couldn't answer my question, he'd tell me and then get back to me as soon as he did know. That is quality service.


So its been about 5,000 k since the new heart in Bear and he is kicking along fine. (just clocking up 45,000k) the fairytale continues

Really the name of this thread should be changed to something like "Customer Service, how Land Rover won one bloke back"!!

Cheers!
Digger

I took mine( 90- 6 days old) in and they kept it for 2 day (gave me an empty loan car never the less better than noting). my wife picked it up while i was travelling and on my return discovered they did NOTHING!!! now its going back next Tuesday.

Listening to the genral comments on this site I may risk the will to live or risk the warrenty and free 3 year /100 000km free servicing, and the it to a independent landcover specialist I can build a long term business relationship with.

Park it there in the most inconvenient place possible. Get swag out, set up and sleep on their couches in the showroom.

Originally Posted by LouisW

I took mine( 90- 6 days old) in and they kept it for 2 day (gave me an empty loan car never the less better than noting). my wife picked it up while i was travelling and on my return discovered they did NOTHING!!! now its going back next Tuesday.

Listening to the genral comments on this site I may risk the will to live or risk the warrenty and free 3 year /100 000km free servicing, and the it to a independent landcover specialist I can build a long term business relationship with.

Taking the advice of others on this site (thanks guys) I went in and tried to be as calm as i could, being patient and polite but explaining my disappointment paid off as i ended up dealing with the service manager and a service coordinator who keptmein the loop but most
Importantly he was dead honest with me.. i now think theyre pretty good!

Give it another try you may surprise yourself! Goodluck ☺

if it was anyone else, i would've sworn it was a paid advertisement

The standard of service does certainly seem to differ. Going back 30 years the local Landrover dealer in the UK was very average. However I am happy to say that the Southside service centre in Brisbane is pretty good