Thread: Defender ordered - now dealer says deal has changed

Originally Posted by Tombie

El Rey

What was the exact spec you've ordered? Including any extras?

FUJI WHITE 110 with these extras:
- Front mudguards
- Black Pack, which includes,
Black Sawtooth wheels
Black headlight surrounds
Black Grill
Black Front name badge
Black Roof
Black interior hood lining
Black interior fascia
Tinted Windows

All the big stuff I plan to choose and put on myself.

Have just been contacted by the senior salesman at the dealer, who says that this is the situation:

All the Land Rovers allocated to Australia were already sold out at some time prior to me ordering mine.

The salesman I dealt with is new and didn't know that there was a dictate (from who I forgot to ask) that when a few more were allowed to be added recently, they now had to include this 'Runout Pack'.

Hence this wasn't explained to me and wasn't on the contract.

Now, I have the choice of either accepting this pack, or pulling out of the contract - because the vehicle must come with the extras.

Will ponder overnight what I want to do, but not feeling good about this deal right now.

Originally Posted by El Rey

Have just been contacted by the senior salesman at the dealer, who says that this is the situation:

All the Land Rovers allocated to Australia were already sold out at some time prior to me ordering mine.

The salesman I dealt with is new and didn't know that there was a dictate (from who I forgot to ask) that when a few more were allowed to be added recently, they now had to include this 'Runout Pack'.

Hence this wasn't explained to me and wasn't on the contract.

Now, I have the choice of either accepting this pack, or pulling out of the contract - because the vehicle must come with the extras.

Will ponder overnight what I want to do, but not feeling good about this deal right now.

bull****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

absolute load of ****. another lie, i've seen them use this same tactic before.



a contract is a contract. hold them to it.

it's not your fault the sales guy was new (although i suspect that's a lie)

if they want to break contract, they can pay for it.

Simple they admitted to the being at fault .
You have a contract .
Standby it and don't back away .
They need to absorb the cost .
Believe me I had bigger issues years ago with a LR dealership and was given a brand new vehicle at there cost .
Can't discuss details
Just don't back down .

Cheers Eevo & PateyW,

That's motivating to hear. Might let them know tomorrow that I'm going to consult the lawyer again.

El Rey

Have just spoken to my friend / contact and there are a few build spots available so that's rubbish that there aren't.

I'm sending you a PM...

Originally Posted by Tombie

El Rey

Have just spoken to my friend / contact and there are a few build spots available so that's rubbish that there aren't.

I'm sending you a PM...

Just replied - cheers

I would quietly ask the salesman to put that story in writing and you might consider it. Bet you get nothing in writing. If you do, it is an admission of fault by them.

Tom.