Think I am becoming a Grumpy Old Bugger. About a month & half ago went to order new head light washer jet for my wife's car from dealers S/Parts & was told the part was not available in AU & would not order the part even though I said I would pay for it in full & hopefully it would arrive when the vehicle went in for service this week, but he still refused giving me a post it note with a part number on it telling me to give it to the service department for them to order it when I took it for service. Because the number looked like a 2 year old had written it I couldn't find the part number on the internet . Fast forward 1 1/2 months , 2 weeks ago I booked it in for service ( took 3 phone calls before I got a booking) also to have front splitter fitted ( which they didn't fit last time because they forgot to order it & ran out of time just leaving it on back seat for me to fit) & spoke to them about the problem with the S /Parts guy & was told the Parys manager would call me . Fast forward 2 weeks vehicle went in for service yesterday , & still no call from spare parts manager , 2hr's after dropping off vehicle the call I was expecting , up selling , we advise at 90K this needs to be done at a cost of $150 because the intake will be full of bugs & dirt ( vehicle has only done 68k's in 7 years never on dirt roads or at night much) I told them I didn't believe it needed doing & they were up selling but as it is a diesel agreed to have it done but told them I wanted the work it was booked in for done 1st. I got a call around 4PM that all work had been done & when I arrived to PU the vehicle all that they had done was the service & cleaning out the intake ( may be) Was told the splitter could not be fitted because the the front panel was all bent & all the clips were broken & needed to go to panel shop to be repaired. they hah not ordered the headlight washer jet because I had to pay for it before the order was placed, Said I told you to order it this morning & all they had to do was add it to my service account . So for what they say they did with capped price service cost $420 , the cost of each of the filters was around $60 each ( full filter kit from Repco is $80 for 3 filters )
Report on vehicles states that it needs a new cam cover gasket & seal , 4 new tyres ( according to my tyre Co tyres they are only 1/2 worn & tyres they quoted to fit only cost $102 each , how long would they last?) plus the work I had already asked them to do , total estimate for this work almost $ 4000.
So today I fitted the splitter using the jack supplied with the car , there were no broken clips No front panel damage , job took 1 hr from start to finish all done with a cracked rib , I would say I could have done it in half that time on a hoist. I then removed the plastic cover on the top of the motor to find no oil leak at the cam cover . The next job was the head light washer jet , they had put the correct P/N on the invoice so looked it up on the internet & found 10 of them in Melbourne so that is now on it's way .
It is no wonder we become Grumpy Old Buggers when we have to deal with car dealerships.
Gees that is good to get off my chest. Time to start looking for another Co to service it.
Reply With QuoteOriginally Posted by 1950landy
Think I am becoming a Grumpy Old Bugger. About a month & half ago went to order new head light washer jet for my wife's car from dealers S/Parts & was told the part was not available in AU & would not order the part even though I said I would pay for it in full & hopefully it would arrive when the vehicle went in for service this week, but he still refused giving me a post it note with a part number on it telling me to give it to the service department for them to order it when I took it for service. Because the number looked like a 2 year old had written it I couldn't find the part number on the internet . Fast forward 1 1/2 months , 2 weeks ago I booked it in for service ( took 3 phone calls before I got a booking) also to have front splitter fitted ( which they didn't fit last time because they forgot to order it & ran out of time just leaving it on back seat for me to fit) & spoke to them about the problem with the S /Parts guy & was told the Parys manager would call me . Fast forward 2 weeks vehicle went in for service yesterday , & still no call from spare parts manager , 2hr's after dropping off vehicle the call I was expecting , up selling , we advise at 90K this needs to be done at a cost of $150 because the intake will be full of bugs & dirt ( vehicle has only done 68k's in 7 years never on dirt roads or at night much) I told them I didn't believe it needed doing & they were up selling but as it is a diesel agreed to have it done but told them I wanted the work it was booked in for done 1st. I got a call around 4PM that all work had been done & when I arrived to PU the vehicle all that they had done was the service & cleaning out the intake ( may be) Was told the splitter could not be fitted because the the front panel was all bent & all the clips were broken & needed to go to panel shop to be repaired. they hah not ordered the headlight washer jet because I had to pay for it before the order was placed, Said I told you to order it this morning & all they had to do was add it to my service account . So for what they say they did with capped price service cost $420 , the cost of each of the filters was around $60 each ( full filter kit from Repco is $80 for 3 filters )
I would be please if it had saved the gent and not at all really grumpy as we tried hard to help. 
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