Thread: Defender ordered - now dealer says deal has changed

Originally Posted by El Rey

Yes I had this fantasy notion in my head that people who sell Land Rovers would be straight shooters who represent the tradition and the brand - but so far it's left a bad taste in my mouth.

IMHO, Many Land Rover dealers are part of mega-companies with multiple marques under their belt and have zero brand loyalty for the vehicles they sell.

Ford PAG, destroyed any brand loyalty when they cancelled the dealerships of long time dealers like Modern Motors in Dungog, because "they weren't big enough.

One of the new LR dealers in Sydney is Sutton's Motor Group. Under their banner are:

1. Holden,
2. Alfa Romeo, Fiat
3. DAF
4. Hino
5. Hyundai
6. Infiniti
7. Isuzu
8. Jaguar
9. JEEP, Dodge, Chrysler
10. Kenworth
11. Land Rover
12. Mitsubishi
13. Nissan
14. Porsche
15. Subaru
16. Toyota
17. Volvo

Another is Trivett:

1. Aston Martin
2. Bentley
3. BMW
4. Harley Davidson
5. Honda
6. Jaguar
7. Land Rover
8. McLaren
9. Mini
10. Rolls Royce
11. Skoda
12. Volvo

Go the loyalty!

Hi El Ray. Of the advice you've had so far, The best advice is to call JLR Customer Service. As promised, I spoke with my dealer today. His advice is that whilst JLR might be able to impose a certain number of "Run Out Packs" on your Dealer, they would be Dealer fitted and he can not impose them on you. He should deliver to you what he he's been contracted to deliver. Stand firm. Call JLR Customer Service and get them to put a rocket up him.
Cheers, Billy.

Originally Posted by Lotz-A-Landies

IMHO, Many Land Rover dealers are part of mega-companies with multiple marques under their belt and have zero brand loyalty for the vehicles they sell.

Yes that's a great point and makes sense.

Originally Posted by cuppabillytea

Hi El Ray. Of the advice you've had so far, The best advice is to call JLR Customer Service. As promised, I spoke with my dealer today. His advice is that whilst JLR might be able to impose a certain number of "Run Out Packs" on your Dealer, they would be Dealer fitted and he can not impose them on you. He should deliver to you what he he's been contracted to deliver. Stand firm. Call JLR Customer Service and get them to put a rocket up him.
Cheers, Billy.

Many thanks for that. Will do - and JLR Customer Service said they'll get back to me by tomorrow.

When I said that the salesman was ringing and emailing like crazy because he had another buyer, I heard a faint knowing chuckle from the guy on the other end.

Got to ask, is this Austral in Brisbane?

Originally Posted by Is Vic There

Got to ask, is this Austral in Brisbane?

Yes it is.

My buying experience at the dealer under the bolte bridge in Melbourne was fantastic. Seemed genuinely happy to be selling a defender. When I took delivery of it the salesperson had someone who wanted to look at range rovers, who they kept waiting for about 20 minutes while we went through everything! I hope this gets sorted out for you mate, keep us updated.

^^^^^ when I went to view a Defender the sale person walked straight past me and headed to a Asian couple who were looking at a top of the range Range Rover, I must have waited at least 30 minutes before he ask if he could help me. Even now I get talked at and not too, if I didn't want this car as much as I do I would have cancelled the order and bought a good used one, they have not been the best to deal with, can't wait to get the questionnaire from LR Australia.
In a way I am glad the Defender production is ending as I don't like the looks (and the price) of any of the other models!