Grumpy old buggers thread

[1950landy]

Think I am becoming a Grumpy Old Bugger. About a month & half ago went to order new head light washer jet for my wife's car from dealers S/Parts & was told the part was not available in AU & would not order the part even though I said I would pay for it in full & hopefully it would arrive when the vehicle went in for service this week, but he still refused giving me a post it note with a part number on it telling me to give it to the service department for them to order it when I took it for service. Because the number looked like a 2 year old had written it I couldn't find the part number on the internet . Fast forward 1 1/2 months , 2 weeks ago I booked it in for service ( took 3 phone calls before I got a booking) also to have front splitter fitted ( which they didn't fit last time because they forgot to order it & ran out of time just leaving it on back seat for me to fit) & spoke to them about the problem with the S /Parts guy & was told the Parys manager would call me . Fast forward 2 weeks vehicle went in for service yesterday , & still no call from spare parts manager , 2hr's after dropping off vehicle the call I was expecting , up selling , we advise at 90K this needs to be done at a cost of $150 because the intake will be full of bugs & dirt ( vehicle has only done 68k's in 7 years never on dirt roads or at night much) I told them I didn't believe it needed doing & they were up selling but as it is a diesel agreed to have it done but told them I wanted the work it was booked in for done 1st. I got a call around 4PM that all work had been done & when I arrived to PU the vehicle all that they had done was the service & cleaning out the intake ( may be) Was told the splitter could not be fitted because the the front panel was all bent & all the clips were broken & needed to go to panel shop to be repaired. they hah not ordered the headlight washer jet because I had to pay for it before the order was placed, Said I told you to order it this morning & all they had to do was add it to my service account . So for what they say they did with capped price service cost $420 , the cost of each of the filters was around $60 each ( full filter kit from Repco is $80 for 3 filters )
Report on vehicles states that it needs a new cam cover gasket & seal , 4 new tyres ( according to my tyre Co tyres they are only 1/2 worn & tyres they quoted to fit only cost $102 each , how long would they last?) plus the work I had already asked them to do , total estimate for this work almost $ 4000.
So today I fitted the splitter using the jack supplied with the car , there were no broken clips No front panel damage , job took 1 hr from start to finish all done with a cracked rib , I would say I could have done it in half that time on a hoist. I then removed the plastic cover on the top of the motor to find no oil leak at the cam cover . The next job was the head light washer jet , they had put the correct P/N on the invoice so looked it up on the internet & found 10 of them in Melbourne so that is now on it's way .
It is no wonder we become Grumpy Old Buggers when we have to deal with car dealerships.
Gees that is good to get off my chest. Time to start looking for another Co to service it.

An up date on this , I took vehicle to tyre Co who told me there was only one tyre that was getting close to needing replacing as out side edge was getting border line , I then went back to the dealer after receiving a call from the service manager . He could not find the oil leak from the cam cover , he went into the workshop & came back with two mechanics , neither of them could find any oil leaks so they have no idea why it was reported that there was a oil leak , why the car needed 4 new tyres & why they couldn't fit the new front splitter. They are going to talk to the person who serviced the vehicle & get back to me , Two & a half days later I have not been contacted & I am not holding my breath waiting. Also I still have not had a call from the parts manager after 3 weeks . The head light washer jet I was told was not available in AU I ordered from a dealer in Vic around 10PM Tuesday night & received it Wednesday around Midday & they had 10 in stock , how is that for service . I also received a survey from the cars manufacture yesterday asking how the service went , out of 10 on most of the questions there were only a couple of over 5 & most were below 3. Gee's I'm a Grumpy Bugger. This is not a Land Rover dealer.

[4bee]

An up date on this , I took vehicle to tyre Co who told me there was only one tyre that was getting close to needing replacing as out side edge was getting border line , I then went back to the dealer after receiving a call from the service manager . He could not find the oil leak from the cam cover , he went into the workshop & came back with two mechanics , neither of them could find any oil leaks so they have no idea why it was reported that there was a oil leak , why the car needed 4 new tyres & why they couldn't fit the new front splitter. They are going to talk to the person who serviced the vehicle & get back to me , Two & a half days later I have not been contacted & I am not holding my breath waiting. Also I still have not had a call from the parts manager after 3 weeks . The head light washer jet I was told was not available in AU I ordered from a dealer in Vic around 10PM Tuesday night & received it Wednesday around Midday & they had 10 in stock , how is that for service . I also received a survey from the cars manufacture yesterday asking how the service went , out of 10 on most of the questions there were only a couple of over 5 & most were below 3. Gee's I'm a Grumpy Bugger.

If you really really expected a response from their survey results then I'm afraid you are living in dreamland like most of these things my son. Our ISP is the same: they send out a survey (not my choice) full of smarmy crap & praising their representative to high heaven but that is the last you hear about the matter. I have long suspected the particular return E-mail addy diverts any incoming reports to the rubbish bin. Job done. For them.

Grumpy buggers unite.

[ramblingboy42]

Grumpy Buggers Unite would not be a good idea.....

[4bee]

An up date on this , I took vehicle to tyre Co who told me there was only one tyre that was getting close to needing replacing as out side edge was getting border line , I then went back to the dealer after receiving a call from the service manager . He could not find the oil leak from the cam cover , he went into the workshop & came back with two mechanics , neither of them could find any oil leaks so they have no idea why it was reported that there was a oil leak , why the car needed 4 new tyres & why they couldn't fit the new front splitter. They are going to talk to the person who serviced the vehicle & get back to me , Two & a half days later I have not been contacted & I am not holding my breath waiting. Also I still have not had a call from the parts manager after 3 weeks . The head light washer jet I was told was not available in AU I ordered from a dealer in Vic around 10PM Tuesday night & received it Wednesday around Midday & they had 10 in stock , how is that for & lack of knowledge service . I also received a survey from the cars manufacture yesterday asking how the service went , out of 10 on most of the questions there were only a couple of over 5 & most were below 3. Gee's I'm a Grumpy Bugger.

They lie to cover their incompetence & their lack of knowledge & couldn't give a flying ****, besides doing something useful would detract from Parts Staff trying to see who can be the first to get a paper dart or screwed up paper ball into the Manager's waste bin while trying to bum a smoke from him/her.

Seen it happen, except it was a GMH dealer.

[1950landy]

They lie to cover their incompetence & their lack of knowledge & couldn't give a flying ****, besides doing something useful would detract from Parts Staff trying to see who can be the first to get a paper dart or screwed up paper ball into the Manager's waste bin while trying to bum a smoke from him/her.

Seen it happen, except it was a GMH dealer.

This is not a Land Rover dealer that I have been dealing with .

[3toes]

Depends where the survey comes from. In the UK these are monitored by the manufacturers and the dealer bonus depends on a high score

Normally I only give 1 and 10 results as these are the answers that garner attention when the results are reviewed

[Grumbles]

If you really really expected a response from their survey results then I'm afraid you are living in dreamland like most of these things my son.

Dunno about that 4bee. I received a manufacturers survey about one of my Suzukis and gave them a rap over the knuckles. 48 hours later they are on the phone trying to fix the problems.

[JDNSW]

A few weeks ago my ISP sent out one of these, and I gave an honest response. A week later they were on the phone to explain how I was mistaken! But at least there was someone who now gave me a name and email to complain to.

First time I had something to complain about (their website refusing to divulge how much data I had left) I emailed them and they misunderstood my complaint to say the whole website would not load - next time I will have to do a screenshot.

[scarry]

Dunno about that 4bee. I received a manufacturers survey about one of my Suzukis and gave them a rap over the knuckles. 48 hours later they are on the phone trying to fix the problems.

Did the same with an LR dealer,they were on the phone within a few days,apologising,and telling me they had changed the system in the workshop.
My response was I will never be back,and I didn’t ever go back for chargeable work at a LR dealer ever again.
The work they did twice on a warranty issue was the worse work I had ever seen on a vehicle,and they also left the cover off the engine twice.

By comparison we have had the work vans serviced at the local Tojo dealer for over 15 yrs without a single issue.

[4bee]

Did the same with an LR dealer,they were on the phone within a few days,apologising,and telling me they had changed the system in the workshop.
My response was I will never be back,and I didn’t ever go back for chargeable work at a LR dealer ever again.
The work they did twice on a warranty issue was the worse work I had ever seen on a vehicle,and they also left the cover off the engine twice.

By comparison we have had the work vans serviced at the local Tojo dealer for over 15 yrs without a single issue.

Have had two Hi-ace Vans & two Corollas & always rcd excellent service & communication.

Maybe it is something Toymotas do well.